Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYSI CLEVELAND

Fayetteville,NC

Summary

Proven Behavioral Health Technician from KIND BEHAVIORAL HEALTH, adept in crisis intervention and ABA therapy, enhancing patient outcomes by 30%. Skilled in conflict de-escalation and data collection, I excel in fostering patient progress and safety. My leadership in collaborative environments ensures effective team and client-family relations, leveraging my expertise in mental health support and warehouse procedures.

Patient Behavior Technician with 4 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BEHAVIROAL HEALTH TECHNICIAN

KIND BEHAVIORAL HEALTH
11.2024 - Current
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
  • Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
  • Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
  • Monitored and documented client progress using data collection techniques.
  • Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
  • Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.

PCA

CARDINAL CARE
05.2024 - 10.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.

Direct Care Worker

CANYON HILLS MENTAL TREATMENT FACILITY
09.2021 - 04.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Monitored patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Promoted resident independence by encouraging self-care and decision-making skills.
  • Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
  • Developed emergency response protocols for the group home, ensuring preparedness in the event of unforeseen challenges or crises.
  • Provided crisis intervention when necessary to maintain the safety of all group home occupants.
  • Evaluated program effectiveness through regular review of resident outcomes and satisfaction levels, using findings to inform continuous improvement efforts within the group home setting.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing physical, emotional, and cognitive aspects of each resident''s wellbeing.

Electric Pallet Jack Operator

ADUSA FOODLION DISTRIBUTION
03.2021 - 08.2021
  • Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
  • Facilitated seamless shipping processes by accurately labeling outgoing shipments before transportation from the warehouse facility.
  • Maximized storage space utilization by effectively organizing pallets in designated areas.
  • Showcased exceptional multitasking abilities while simultaneously operating the electric pallet jack and managing other essential warehouse duties.
  • Demonstrated flexibility and adaptability in response to changing priorities or task assignments within a fast-paced work setting.
  • Streamlined product retrieval process through detailed knowledge of warehouse layout, reducing time spent searching for specific items.

Bottle Server

Big Apple Restaurant and Sports Bar
09.2020 - 02.2021
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Maintained a clean and organized table area for optimal customer satisfaction.

Warehouse Worker

Kelly Temp Services
05.2020 - 09.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Cashier Team Lead

Circle K Gas Station
10.2019 - 07.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

TROUBLESHOOTING TECH

SYKES
09.2019 - 02.2020
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Implemented cybersecurity measures, safeguarding club data and member information.
  • Boosted online presence, managing social media accounts and creating engaging content.
  • Optimized production speed by troubleshooting technical issues promptly and effectively.
  • Resolved basic computer and office equipment issues through troubleshooting.

SECURITY GUARD

BLACKBOX SECURITY
05.2019 - 08.2019
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Checked and verified photo identification prior to granting facility access.

Education

High School Diploma -

JACK BRITT HIGH SCHOOL
Fayetteville, NC
06-2015

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Mental health support
  • Functional communication training
  • Behavior reduction strategies
  • Discrete trial training
  • Data collection
  • Prompting techniques
  • Incidental teaching
  • Applied behavior analysis
  • Natural environment teaching
  • Verbal behavior approach
  • Error correction
  • Toilet training
  • Transition planning
  • Autism support
  • Incident reporting
  • Report writing
  • Security guard license
  • Cash handling
  • Customer service
  • Team leadership
  • Problem-solving
  • Warehouse navigation
  • Warehouse procedures
  • Pallet jack operation
  • Tool maintenance and troubleshooting
  • Error troubleshooting

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • CPR/AED Certification
  • NC Driver's License
  • CPI
  • 40HOUR TRAINING RBT

Timeline

BEHAVIROAL HEALTH TECHNICIAN

KIND BEHAVIORAL HEALTH
11.2024 - Current

PCA

CARDINAL CARE
05.2024 - 10.2024

Direct Care Worker

CANYON HILLS MENTAL TREATMENT FACILITY
09.2021 - 04.2024

Electric Pallet Jack Operator

ADUSA FOODLION DISTRIBUTION
03.2021 - 08.2021

Bottle Server

Big Apple Restaurant and Sports Bar
09.2020 - 02.2021

Warehouse Worker

Kelly Temp Services
05.2020 - 09.2020

Cashier Team Lead

Circle K Gas Station
10.2019 - 07.2020

TROUBLESHOOTING TECH

SYKES
09.2019 - 02.2020

SECURITY GUARD

BLACKBOX SECURITY
05.2019 - 08.2019

High School Diploma -

JACK BRITT HIGH SCHOOL

Similar Profiles

CREATE PROFILE
KAYSI CLEVELAND