Kaysie-lyn Gass
Land O' Lakes,FL
Summary
-Highly organized professional with strong background in administrative support and office management. Skilled in calendar management, travel coordination, and preparing reports. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, capable of handling shifting priorities with ease.
-Knowledgeable with strong background supporting high-level executives. Successfully managed schedules, coordinated complex travel arrangements, and handled confidential information with discretion. Demonstrated organizational and multitasking skills, ensuring smooth daily operations and timely task completion.
-Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
-Professional retail worker prepared for leadership role in fast-paced environment. Strong focus on team collaboration and achieving results. Skilled in cash handling, customer service, and problem-solving. Reliable, adaptable, and driven to exceed expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
Tampa Bay Grand Prix
01.2023 - 09.2023
- Supervised daily operations of the cashier team, overseeing customer transactions, payments, and refunds
- Trained and mentored a team cashiers, ensuring adherence to company policies and high standards of customer service
- Managed cash handling procedures, including daily reconciliations, deposits, and balancing cash drawers to ensure accuracy
- Assisted with scheduling and shift assignments, ensuring adequate staffing during peak hours and special events
- Addressed customer inquiries, complaints, and escalated issues related to billing, payments, and services
- Monitored cashier performance, provided feedback, and implemented improvements to enhance efficiency and service quality
- Collaborated with management to streamline the payment process, ensuring a smooth experience for customers during check-in and checkout
- Ensured compliance with company financial policies and procedures, minimizing discrepancies and maintaining operational integrity
- Improved cashier team efficiency through implementing new training programs and standardizing daily processes
- Reduced cash handling discrepancies through improved oversight and regular audits of cashier performance
- Played a key role in increasing customer satisfaction scores through effective management of the cashier team and resolving billing issues quickly
- Successfully reduced wait times during peak hours through optimizing staffing schedules and improving the check-in process
- Recognized for maintaining an error-free record in daily cash reconciliations over a-month period
- Boosted team morale and retention by implementing employee recognition programs, leading to an increase in employee retention within the cashier department
- Contributed to an overall increase in customer return rates by improving the checkout experience and resolving issues efficiently
Supervisor of Operations
K1 Speed
09.2023 - 02.2024
- Oversaw day-to-day operations of the facility, ensuring smooth execution of racing events and high-quality customer service
- Managed and trained a team of employees, including track staff, cashiers, and customer service representatives
- Enforced safety protocols and operational standards to ensure a safe and enjoyable environment for both customers and staff
- Monitored equipment performance (e.g., go-karts, timing systems), coordinating with the maintenance team to address repairs and prevent downtime
- Handled scheduling and staffing, ensuring adequate coverage during peak hours and special events
- Resolved customer complaints and concerns in a timely manner, ensuring customer satisfaction and repeat business
- Assisted with cash handling and financial reporting, including daily revenue reconciliation and deposits
- Collaborated with management to plan and execute promotional events, corporate parties, and group outings
- Tracked operational performance metrics and suggested process improvements to enhance efficiency and service delivery
- Ensured compliance with company policies, health and safety regulations, and industry standards
- Improved customer satisfaction scores through effective staff training and a focus on customer service excellence
- Increased operational efficiency by streamlining daily procedures and optimizing staff scheduling
- Successfully managed high-traffic days and special events, resulting in an increase in overall revenue during peak seasons
- Reduced equipment downtime through proactive maintenance scheduling and team coordination
- Played a key role in boosting facility safety, reducing incidents by enforcing stricter safety protocols and staff training programs
- Recognized for leading a top-performing team, with employee retention rates improving under my supervision
- Assisted in increasing group bookings and corporate events, contributing to overall revenue growth
Sales Representative
American Glass Professionals
04.2024 - 11.2024
- Managed and developed strong relationships with clients, ensuring high levels of satisfaction and repeat business
- Exceeded sales targets by identifying new sales opportunities, cold calling, and following up on leads within the glass industry
- Delivered presentations and product demonstrations to potential clients, highlighting the technical specifications and benefits of glass products
- Negotiated contracts, pricing, and delivery terms with customers to optimize sales margins and customer satisfaction
- Conducted thorough market research to identify trends and competitor activities, adjusting sales strategies to stay competitive
- Processed orders from initial inquiry to delivery, ensuring all client needs were met in a timely and accurate manner
- Collaborated with internal teams (production, shipping, and customer service) to ensure the fulfillment of client orders and resolve any issues
- Prepared detailed sales reports, providing insight on key performance metrics, revenue trends, and market opportunities
- Consistently surpassed monthly and quarterly sales targets by an average of numbers
- Expanded the client base, penetrating new markets
- Recognized as a top sales performer for closing high-value contracts, contributing to an annual revenue increase
- Played a key role in launching new glass products, achieving product sales in the first quarter of launch
- Successfully improved customer retention rates through effective relationship management and post-sale support
- Generated new leads and significant sales opportunities by representing the company at industry trade shows, resulting in growth in client acquisition
- Streamlined the sales process by implementing a new CRM system, increasing efficiency and reducing response times
Personal Assistant to the Owner
Prolific Public Adjusting
11.2024 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Organized and attended meetings and compiled related documents and reports.
- Strengthened client relationships through timely follow-ups and proactive problem solving.
- Sourced and ordered office equipment and supplies.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Answered high volume of phone calls and email inquiries.
Education
High School Diploma -
Tamps Bay Tech High School
Tampa, FL05-2024
Skills
- Maintaining schedules
- Expense tracking
- Office management
- Travel arrangements
- File organization
- Calendar management
- Time management
- Strong work ethic
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Sales closing
- Sales development
- Client service
- Performance improvement
- Account management
- Staff training
- Performance tracking
Certification
- Google Project Management, Professional Certificate – Coursera and Google.
Languages
English
Native or Bilingual
Timeline
Personal Assistant to the Owner
Prolific Public Adjusting
11.2024 - Current
Sales Representative
American Glass Professionals
04.2024 - 11.2024
Supervisor of Operations
K1 Speed
09.2023 - 02.2024
Cashier Supervisor
Tampa Bay Grand Prix
01.2023 - 09.2023
- Google Project Management, Professional Certificate – Coursera and Google.
High School Diploma -
Tamps Bay Tech High School
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