Kaysie Taylor
Aragon,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Xray Technologist
WellStar Paulding Hospital
01.2019 - Current
- Work on all Microsoft Software's, teams, word, exel, etc.
- Trained and supervised new radiologic technologists and technicians.
- Promoted a team-centered environment through effective communication with colleagues regarding patient information and procedure coordination efforts.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Streamlined workflow by efficiently managing patient scheduling, documentation, and case followups.
- Exceeded compliance standards during inspections by following established guidelines for radiation safety, infection control, and waste disposal practices.
- Reduced radiation exposure risks by strictly adhering to safety protocols and guidelines during X-ray procedures.
- Participated in continuing education programs related to radiology.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Prepared and positioned patients for imaging procedures.
- Supported efficient clinic operations by removing sutures, replacing dressings and giving basic injections.
- Maintained up-to-date knowledge of industry advancements through continuous professional development activities.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Handled private and confidential information in compliance with hospital policies and procedures.
Customer Service Representative
Chilis's Bar And Grill
01.2014 - 01.2019
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Associate of Science - Xray Technologist
Georgia Northwestern Technical College
Rome, GA12.2017
Skills
- Work on Microsoft Softwares (teams, word, excel, powerpoint etc)
- Business office setting, filing and handling paperwork
- Check patients in and out
- Customer Service
- Documentation
- Staff Training
- Direct Patient Care
- Patient shielding techniques
- Orthopedic Imaging
- Heartsaver CPR AED
- PACS proficiency
- Staff Education
Timeline
Xray Technologist
WellStar Paulding Hospital
01.2019 - Current
Customer Service Representative
Chilis's Bar And Grill
01.2014 - 01.2019
Associate of Science - Xray Technologist
Georgia Northwestern Technical College
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