Kayte Watson
Celina,TN
Summary
Adept at enhancing patient satisfaction and streamlining admissions at Cumberland Valley Nursing and Rehab, I leveraged my medical terminology proficiency and exceptional problem-solving skills to develop efficient processes. My collaborative efforts led to significant improvements in patient relations, embodying a hospitable approach while ensuring compliance with HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Admissions Coordinator
Cumberland Valley Nursing and Rehab
08.2023 - Current
- Provided exceptional customer service during phone and email interactions with prospective patient and their families, addressing concerns promptly and professionally.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Handled inquiries from prospective patients to provide detailed information regarding admissions process.
- Reviewed referrals to verify patient eligibility and compliance with admissions criteria.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Enhanced patient satisfaction with the admissions experience through timely communication and personalized support.
- Conducted detailed tours of facility, fostering welcoming environment that increased prospective patient and family interest.
- Fostered partnerships with community organizations to promote educational opportunities to underrepresented populations.
- Prepared and administered budget of $400 for marketing and luncheons with case mangers and teams.
- Developed visually engaging marketing materials to support product launches and bed availability.
- Planned and executed internal and external marketing events.
Pharmacy Technician
Morgans Medicine
09.2011 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Utilized pharmacy management software to process prescriptions efficiently.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume small independent pharmacy environment.
Registration Clerk
Cumberland County Hospital
08.2021 - 02.2022
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Welcomed as many as 25-30 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Education
No Degree - Undeclared
Volunteer State Community College
Livingston, TN2013
High School Diploma -
Clay County High School
Celina, TN05-2010
Skills
- Medical admissions processes
- Sales experience
- Good bedside manner
- Well-versed in insurance
- Application status reviews and processing
- Patient relations
- Medical terminology proficiency
- Hospitable and friendly
- Planning and coordination
- Multitasking, Data Analysis, Problem solving skills, Answering customer questions
- Enrollment Management
- Confidentiality and HIPAA
Timeline
Admissions Coordinator
Cumberland Valley Nursing and Rehab
08.2023 - Current
Registration Clerk
Cumberland County Hospital
08.2021 - 02.2022
Pharmacy Technician
Morgans Medicine
09.2011 - 12.2023
No Degree - Undeclared
Volunteer State Community College
High School Diploma -
Clay County High School
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