Kaytee Grokulsky

• Managed client accounts and built strong relationships to ensure satisfaction and long-term retention.
• Delivered tailored solutions to align services with customer needs and goals.
• Drove sales through consultative conversations and focusing on new sales and growing current accounts.
• Supported team in meeting service and performance goals through clear communication and leadership.
• Hired and developed high-performing talent, improving branch productivity and customer experience.
• Streamlined operations and implemented cost-saving measures to increase profitability.
• Maintained compliance with company policies and monitored KPIs to ensure consistent performance.

• Negotiated freight rates and coordinated shipments to ensure cost-effective, on-time delivery.
• Built and maintained strong relationships with clients, carriers, and industry partners.
• Trained team members on brokerage best practices to ensure consistent, high-quality service.
• Monitored logistics performance and market trends to identify improvement and growth opportunities.
• Improved customer satisfaction through proactive communication and efficient problem-solving.

• Managed front office operations to ensure smooth, efficient guest service.
• Trained and led staff, improving performance and team collaboration.
• Resolved guest issues promptly, maintaining high satisfaction and repeat business.
• Coordinated with departments to fulfill guest requests and streamline service.
• Oversaw billing and financial transactions, ensuring accuracy and compliance.
• Optimized check-in/out processes and staff scheduling to enhance workflow and guest experience.

• Directed rooms division operations to ensure exceptional guest service and operational efficiency.
• Managed budgets, resources, and vendor coordination to support daily functions.
• Led and trained managers and staff, improving performance and guest satisfaction.
• Collaborated with sales teams on strategic promotions to drive revenue.
• Used guest feedback and regular inspections to implement quality improvements.
• Streamlined workflows across housekeeping, front desk, and maintenance departments.

• Supervised housekeeping staff to maintain high cleanliness and quality standards.
• Trained new hires and implemented procedures to improve efficiency and room readiness.
• Managed inventory, staffing, and scheduling to optimize operations and reduce costs.
• Coordinated with maintenance to resolve issues quickly and enhance guest satisfaction.
• Conducted regular inspections to ensure consistent service and compliance.

Previous Work Experience-

Walt Disney World Resort & Casino Junket Rep

• Provided front desk guest services at a luxury resort, handling check-ins, billing accuracy, and customer needs.
• Managed travel arrangements and hosted VIP casino trips, delivering high-touch client support.
• Coordinated large-scale corporate events at a major convention hotel, serving as the liaison between clients and operations teams.
• Assisted in planning and executing conferences and banquets, ensuring seamless service and client satisfaction.
• Gained foundational hospitality experience through a lodging internship focused on operations and guest service.