Kaytie Corley
Birmingham,AL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Secretary/ PCT
UAB St Vincents
Birmingham, AL
03.2020 - Current
- Greeted visitors and patients in a courteous and friendly manner.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Monitored office supplies inventory and placed orders when necessary.
- Explained treatment procedures to patients and their families.
Medical Assistant
Achieve Clinical Research
Birmingham, AL
08.2017 - 02.2020
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized charts, documents and supplies to maintain team productivity.
Customer Service Representative
HealthCare Solutions
Birmingham, AL
03.2015 - 07.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated system with order specifics and customer details, preferences, and billing information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Jefferson Christian Acadmey
Birmingham, AL05-2011
Some College (No Degree) - Nursing
Jefferson State Community College
Birmingham, ALSkills
- Medical office administration
- Professional telephone etiquette
- HIPAA compliance
- Inpatient care
- Strong organization
- Lab test protocols
- Heartsaver first aid CPR AED (first aid CPR AED)
- Microsoft Office Suite
Certification
- NHA Certified Medical Assistant
Timeline
Unit Secretary/ PCT
UAB St Vincents
03.2020 - Current
Medical Assistant
Achieve Clinical Research
08.2017 - 02.2020
Customer Service Representative
HealthCare Solutions
03.2015 - 07.2017
High School Diploma -
Jefferson Christian Acadmey
Some College (No Degree) - Nursing
Jefferson State Community College
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