Kaytie Millay

• Oversee day-to-day operations of a 400+ resident community. Manage leasing, resident relations, financial performance, facilities, vendor coordination, and staffing.

• Manage financial operations including budgeting, accounts receivables, collections, invoice approvals, and monthly reporting to ensure financial stability and transparency.

• Manage vendor relationships, contract development, service agreements, and capital projects while monitoring quality, timelines, and costs.

• Increased occupancy percentage by 11% in under three months.

• Implemented customer experience improvements, driving NPS from negative 18 to positive 5 within five months.

• Collaborated with leadership to evaluate potential new site, contributing to company's milestone as first Assistant Property Manager involved in property acquisition.

• Managed leasing and resident accounts, ensuring compliance through thorough documentation preparation and audits.

• Oversaw resident financials and delinquency reports to maintain accurate records and address outstanding issues.

• Created marketing strategies and enhanced visibility through online platforms and community outreach efforts.

• Developed and implemented monthly leasing strategies, integrating social media and marketing initiatives to enhance visibility and engagement.

• Implemented leadership and coaching strategies, fostering a positive and productive work environment that encouraged team collaboration.

• Coordinated scheduling, preparation, and execution of turnover projects and move-in activities, ensuring seamless transitions for new residents.

• Achieved recognition as Customer Experience Manager of the Year for 2025.