Kaytie Sherman
Durham,NC
Summary
Dedicated and innovative professional with a history of meeting and exceeding company goals utilizing efficient and consistent practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
ReStore Assistant Manager
Habitat For Humanity
11.2022 - 03.2023
- Lead the daily operations of the sales floor and front end.
- Utilized personal observations of customer flow, daily foot traffic, and available reports to build strategic plans to boost customer foot traffic, store appearance and reputation, sales, and promotional events.
- Coached and built a training plan to promote and increase 'round-up' donations through the register with all team members.
- Supervised and worked directly with two focus categories daily to provide a refresh of products that have pushed sales goals each week increasing the month-to-month and current yearly success of the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules, and monitored performance.
- Supervised day-to-day operations to meet performance, quality, and store expectations.
- Mentored team members to enhance professional development and accountability in the workplace.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Developed a strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
Floating Assistant Manager
Habitat for Humanity
03.2021 - 11.2022
- Operated as acting MOD in 10 ReStore locations.
- Managed, directed, and worked hands-on with volunteers on a daily basis to improve the daily operations of the stores.
- Collaborated with Director of ReStores and Vice President of ReStores on a regular basis to develop strategic plans and positive changes to specific store locations and within the entire affiliate.
- Created and heading initiatives to boost affiliate 'round-up' goals within each individual store.
- Tracked and utilized weekly, monthly, and yearly sales and statistics to increase team involvement and daily and weekly successes.
- Assisted with month-end inventory counts.
- Used past and current expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shifts to uphold successful operations strategies and maximize business success.
- Developed strategy to increase sales and drive profits.
General Manager
Domino’s Pizza-Mark Farrior Corporation
12.2019 - 04.2022
- Managed a team of 5-12 people daily through each section of the store operations successfully while keeping morale and productivity up.
- Monitored and managed statistics of labor, food costs, and service times to ensure operational success and that goals were met within each period.
- Input, processed, unloaded, and dated truck orders weekly to ensure appropriate inventory of food and supplies.
- Completed daily and monthly inventory counts.
- Operated alone and alongside a team during high-pressure, fast-paced environments with success.
- Maintained adequate staffing for day-to-day operations by building schedules and hiring new employees to accommodate the needs of the store.
- Regularly interacted and communicated with owner, vendors, and corporate associates
- Maximized operational excellence by mentoring, training, and promoting team members.
- Provided thoughtful guidance to the team and senior management in navigating and resolving snags in productivity.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Introduced new methods, practices, and systems to reduce turnaround time, order take times, delivery times, and make-line times.
- Orchestrated positive customer experiences by overseeing every area of the store's operations.
- Maintained facilities and grounds to present a positive image and cleanliness
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained new team members.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer service to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, and other supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Customer Service Clerk
Harris Teeter
05.2019 - 02.2020
- Directly supervised cashiers and baggers daily.
- Handled customer issues and complaints while maintaining excellent customer service.
- Processed card, cash, check, lottery and Western Union transactions.
- Worked directly with the accountant to ensure all audits and money drawers were processed and input correctly.
- Built and maintained a loyal customer base by providing a positive customer experience consistently.
- Filled in the duties of Assistant Customer Service Manager and Customer Service Manager by assisting with scheduling, call-outs, and elevated customer issues.
Special Services Associate
The Home Depot
10.2016 - 05.2018
- Worked with customers, management, and other associates daily to ensure operational success.
- Directed other team members when short-staffed and delegated tasks to coworkers when assistance was needed.
- Used multi-tier computer systems to input orders and specific customer requests.
- Processed card and cash purchase and return transactions.
- Collaborated with Department Supervisors and senior management in other departments to complete tasks and assist with customer needs.
- Organized receiving department and back end of customer service area to maintain proper inventory and the overall positive image of the space.
- Merchandised products on sales floor and backroom to promote sales and customer experience.
Education
Associate's degree - Business/Human Resource Management
Wake Technical Community College
Raleigh, NC08.2024
GED -
Wake Technical Community College
11.2018
Skills
- Customer Service
- Merchandising
- Team Leadership
- Training & Development
- Microsoft Office
- Strategic Planning
- Warehouse Equipment
- Financial Reporting
- Sales & Marketing
Accomplishments
- Lead the development of an affiliate-wide information video on how to improve numbers through the round-up program.
- Created training guides to assist store teams with pushing higher round-up dollar amounts.
- Created 'vignettes' within the sales floor at the Clayton ReStore location that significantly increased their furniture sales and overall yearly sales.
- Developed two associates with increase in round-up numbers and productivity.
- Created merchandise 'vignettes' at the Durham ReStore that increased sales and met sales plan for the first time in the current fiscal year; continued to a 3-month streak. (November 2022-February 2023)
- Increased Wall-Art AUR by approximately 10 dollars and Percent of Sales by 1% within a 3-month time span. (November 2022-February 2023)
Timeline
ReStore Assistant Manager
Habitat For Humanity
11.2022 - 03.2023
Floating Assistant Manager
Habitat for Humanity
03.2021 - 11.2022
General Manager
Domino’s Pizza-Mark Farrior Corporation
12.2019 - 04.2022
Customer Service Clerk
Harris Teeter
05.2019 - 02.2020
Special Services Associate
The Home Depot
10.2016 - 05.2018
Associate's degree - Business/Human Resource Management
Wake Technical Community College
GED -
Wake Technical Community College
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