Kaytlin Lee

As an administrative assistant, I work closely with vendors and contractors to ensure the timely completion of projects, while maintaining high-quality standards. Additionally, I coordinate with clients to address any concerns or inquiries during the renovation process. Some of my key accomplishments and responsibilities in this role include:

• Managed project budget and invoices, ensuring prompt and accurate payments to vendors and contractors.
• Maintain accurate records of renovation projects, including documentation of work completed, and any necessary permits or inspections.
• Managed office supplies inventory and placed orders when necessary.
• Managed database systems containing customer contact information.
• Greeted visitors and provided general information about the company.
• Scheduled appointments between clients and contractors for future projects.

As a leasing agent, I played a vital role in assisting prospective tenants in finding their ideal homes. I provided exceptional customer service, conducted property tours, and effectively communicated the benefits of each unit. Additionally, I handled lease agreements, addressed tenant inquiries, and ensured a smooth move-in process for new residents. Some of my key accomplishments and responsibilities in this role include:

• Managed compliance with CHA, HOME, HUD, and Low-Income Housing Tax Credit (LIHTC) programs to ensure all projects met regulatory standards.
• Facilitated a smooth move-in process by managing schedules and coordinating with prospects.
• Conducted thorough background checks for interested prospects, ensuring compliance, and attention to detail.
• Coordinated with maintenance and cleaning teams to ensure that apartments and the building were move-in ready, improving resident satisfaction.
• Facility tours and managed incoming calls during the move-in process.

• Collaborate with the director of Sales and Marketing to develop an organized move-in paperwork process.
• Assist prospects in the sales process to complete all required paperwork for a move-in, which will result in achieving budget occupancy targets.
• Conduct a walk-through of the community for community tours.
• Organized special events such as welcome parties or orientation sessions for newly moved in residents.

• Able to perform the job under time deadlines consistently.
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Monitored inventory to keep adequate stock of food items and supplies.
• Maintained order and cleanliness of work areas to conform with health codes.
• Followed food safety regulations pertaining to sanitation, food handling and storage.

• Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Distributed menus to guests, led to tables and gave initial information about service staff or specials.
• Assigned seating arrangements based on customer preferences and restaurant policies.