Kaytlen Beetz
Webster ,TX
Summary
Dynamic hospitality professional with expertise in customer service and food safety, honed at Chili's Bar and Grill. Excelled in suggestive selling, boosting sales by enhancing guest engagement. Adept at order accuracy and team member support, ensuring seamless dining experiences. Proven ability to cultivate warm customer relationships and maintain a positive dining atmosphere.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Chilis's Bar and Grill
10.2021 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
IHOP
06.2019 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Togo Specialist
P.F. Chang’s
10.2018 - 04.2019
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
Clearbrook
Friendswood, TXSkills
- Food inspection
- Order delivery practices
- Table resetting
- Daily specials memorization
- Team member support
- Positive and professional
- Customer service
- Guest seating
- Order accuracy
- Hospitality service expertise
- Suggestive selling
- Food running
- Food safety
- Guest engagement
Timeline
Server/Bartender
Chilis's Bar and Grill
10.2021 - Current
Server
IHOP
06.2019 - 07.2021
Togo Specialist
P.F. Chang’s
10.2018 - 04.2019
Clearbrook