Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaytlin Cota

La Palma,CA

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for all guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience

Work History

Server and Bartender

Pirates Dinner Adventure
05.2021 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Student-Athlete Academic Success Coordinator

Cypress College
01.2018 - Current
  • Developed strong relationships with students, providing mentorship and fostering personal growth.
  • Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
  • Helped students with initial adjustment to college academic life and interpreted institutions policies and requirements.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Maintained accurate records of student progress, ensuring timely updates and interventions as needed.

Bartender

Saint and Second
01.2024 - 11.2024
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server

Eureka! Restaurants
02.2019 - 03.2020
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Host/Food Runner/Server

Lazy Dog Restaurant & Bar
01.2015 - 01.2018
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Utilized communication practices with kitchen staff to deliver customer's needs in a timely manner.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Education

Associate of Arts - Social And Behavioral Sciences

Cypress College
Cypress, CA
05-2019

Skills

  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Excellent oral and written communication

Timeline

Bartender

Saint and Second
01.2024 - 11.2024

Server and Bartender

Pirates Dinner Adventure
05.2021 - Current

Server

Eureka! Restaurants
02.2019 - 03.2020

Student-Athlete Academic Success Coordinator

Cypress College
01.2018 - Current

Host/Food Runner/Server

Lazy Dog Restaurant & Bar
01.2015 - 01.2018

Associate of Arts - Social And Behavioral Sciences

Cypress College

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