Kaytlin Diem
Careconnect
Andersonville,GA
5
Years of experience
Dedicated administrative and customer service professional with experience in medical offices, healthcare settings, accounting, inventory management, payroll processing, and remote customer support. Skilled in patient scheduling, insurance verification, medical records management, data entry, and multi-line phone systems. Known for strong organizational skills, attention to detail, and providing exceptional customer service in fast-paced environments.
Work History
Front Desk Receptionist
4 Months- Answer and route incoming calls using a multi-line phone system
- Schedule patient appointments and verify insurance eligibility
- Check patients in and out for appointments
- Process patient payments and maintain accurate records
- Manage referrals and patient documentation
- Order office supplies and medical samples as needed
- Provide excellent customer service while ensuring efficient front office operations
Customer Service Call Center Representative
2 Months- Assisted guests with cruise bookings and travel-related inquiries
- Transferred calls to appropriate departments
- Maintained detailed documentation of customer interactions
- Provided professional customer service in a remote environment
Secretary
7 Months- Managed inventory records, parts, and part numbers
- Processed payroll for employees
- Maintained organized filing and invoicing systems
- Provided administrative support to management
Front Desk Receptionist
2 Months- Checked patients in and out efficiently
- Verified insurance coverage and collected payments
- Created and maintained patient records
- Managed a multi-line phone system and appointment scheduling
Front Desk Receptionist
6 Months- Scheduled appointments and verified insurance eligibility
- Managed patient records and specialist referrals
- Ordered office supplies and medical samples
- Processed payments and maintained front desk operations
Front Desk Receptionist
6 Months- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk
8 Months- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Mental Health Counselor
1 Year- Monitored patient safety and behavior
- Documented patient interactions and observations
- Assisted with patient care and daily living needs
- Recorded vital signs and intake information
Education
High School Diploma
Timeline
Front Desk Receptionist
Careconnect
02.2026 - CurrentRead More
Customer Service Call Center Representative
Carnival Cruise Lines
12.2025 - 02.2026Read More
Secretary
Bobby T’s Diesel Repair
10.2024 - 05.2025Read More
Front Desk Receptionist
Hometown Healthcare
08.2024 - 10.2024Read More
Front Desk Receptionist
Careconnect
02.2024 - 08.2024Read More
Front Desk Receptionist
Strickland Accounting
05.2023 - 11.2023Read More
Front Desk
Regional Eye Center
08.2022 - 04.2023Read More
Mental Health Counselor
Flint River Hospital
07.2021 - 07.2022Read More
Schley County Middle High School
High School Diploma
Read More