Summary
Overview
Work History
Education
Skills
Artist
Timeline
Hi, I’m

Kaytlin Hatch

West Bridgewater,MA

Summary

Dynamic and adaptable professional with a proven track record at DoorDash, enhancing delivery efficiency and customer satisfaction through excellent time management and problem-solving skills. Skilled in fostering teamwork and collaboration, demonstrated through volunteering at Flanagan's Auction. Achieved significant process improvements and built lasting customer relationships by leveraging organizational and critical thinking abilities.

Overview

2
years of professional experience

Work History

Delivery Driver

DoorDash
10.2023 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered orders to customers to drive full satisfaction.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Maintained excellent communication with restaurant staff, ensuring accuracy in order pickups.
  • Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
  • Increased overall efficiency by identifying areas for process improvement within the delivery system and suggesting changes accordingly.
  • Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
  • Utilized GPS technology effectively to optimize routes and minimize travel time between destinations.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning n ew concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Volunteering

Flanagan's Auction
08.2022 - Current

Job overview

  • Enhanced auction efficiency by organizing and categorizing items for display and bidding.
  • Collaborated with team members to coordinate logistics, resulting in seamless auction set-up and breakdown processes.
  • Improved inventory management practices through consistent monitoring, tracking, and documentation of auction items.
  • Maintained a positive environment during high-pressure situations, diffusing any conflicts or misunderstandings that arose among bidders.
  • Enhanced client relationships through regular communication, updates on auction progress, and post-event follow-ups to ensure satisfaction with services provided.
  • Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
  • Contributed to a safe and secure auction environment by monitoring activities, ensuring adherence to established rules and policies for all attendees.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Performed cleaning and organization duties.
  • Handled, used and maintained cleaning supplies and equipment.
  • Assisted customers in locating products, providing exceptional service while restocking shelves.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained cleanliness and safety standards throughout the store, ensuring aisles remained free from obstructions during restocking activities.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Checked in and stocked inventory throughout facility.
  • Collaborated with team members to complete complex repair projects on time and within budget.
  • Disassembled items to prepare for finishing using hand tools.

Education

Middle Senior High School
West Bridgewater, MA

No Degree
08.2022

University Overview

Education of 7-11th grade due to switching to online because of Covid.

TECCA Connections Academy
Walpole, MA

High School Diploma
08.2022

University Overview

Senior year education

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Attention to Detail
  • Time Management
  • Decision-Making
  • Active Listening
  • Organizational Skills
  • Critical Thinking

Artist

Artist

In free time I enjoy drawing and sketching.

Timeline

DoorDash
Delivery Driver
10.2023 - Current
Flanagan's Auction
Volunteering
08.2022 - Current
Middle Senior High School
No Degree
TECCA Connections Academy
High School Diploma

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Kaytlin Hatch