Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kaytlin Hoggard

Kaytlin Hoggard

Lubbock

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Sales Executive

Your Web Pro
02.2025 - 09.2025
  • Assisted in identifying customer needs through effective communication and active listening.
  • Supported sales team by organizing product information and promotional materials for client presentations.
  • Learned to utilize CRM software for tracking leads and managing customer interactions efficiently.
  • Collaborated with team members to develop strategies for improving customer engagement and satisfaction.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Conducted market research to identify potential clients and industry trends for future outreach efforts.
  • Maintained up-to-date knowledge of products, services, and competitors to support sales initiatives effectively.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Utilized project management tools to track tasks and enhance efficiency.
  • Contributed to team meetings, providing updates and insights on project status.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed projects from procurement to commission.

Customer Service Representative

The Science Spectrum
10.2023 - 02.2025
  • Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
  • Collaborated with team members to improve workflow and streamline service processes.
  • Maintained knowledge of products and services to provide accurate information to customers.
  • Adapted quickly to changing priorities while managing multiple customer interactions simultaneously.
  • Supported training of new staff by sharing best practices for effective customer engagement techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Head Dishwasher

Huddlehouse, The Kent Companies
03.2023 - 10.2023
  • Operated industrial dishwashing equipment to maintain cleanliness and efficiency in high-volume kitchen environment.
  • Collaborated with kitchen staff to ensure timely supply of clean dishes and utensils for food preparation and service.
  • Trained new team members on proper washing techniques and safety protocols to enhance team performance.
  • Monitored inventory levels of cleaning supplies, coordinating reordering to prevent disruptions in workflow.
  • Implemented organized dish storage systems, reducing retrieval time and improving overall kitchen organization.
  • Adhered to health and safety regulations, ensuring compliance in all dishwashing operations within the facility.
  • Conducted routine maintenance checks on dishwashing machinery to minimize downtime and maintain operational efficiency.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.

Education

Associate of Arts - Digital Arts

South Plains College
Levelland, TX

Skills

  • Customer service

  • Product knowledge

  • Sales expertise

  • Sales presentations

  • Relationship building

  • Decision-making

  • Cold calling

  • Sales team leadership

  • Goals and performance

  • Interpersonal and written communication

  • Public speaking

  • CRM software proficiency

Languages

English
Native or Bilingual

Timeline

Sales Executive

Your Web Pro
02.2025 - 09.2025

Customer Service Representative

The Science Spectrum
10.2023 - 02.2025

Head Dishwasher

Huddlehouse, The Kent Companies
03.2023 - 10.2023

Associate of Arts - Digital Arts

South Plains College

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