Kaytlin Palmer
Sanford,ME
Summary
Experienced administrator with the desire to take on new challenges that is dedicated to offering exceptional assistance to team members and clients. Skilled with excellent communication and decision-making abilities, with a strong eye for detail and a proactive nature. With a positive attitude and being skilled with working under pressure it's easy to adapt in new situations and challenges. Very organized, dependable, and ethical.
Overview
18
18
years of professional experience
Work History
Office Administrator
Landry Landscaping, Inc
04.2021 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Completed tax forms in compliance with legal regulations.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Developed and implemented procedures to improve accounting efficiency.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Completed weekly payroll for six employees
MORTGAGE LOAN PROCESSOR
BIDDEFORD SAVINGS BANK
01.2012 - 09.2016
- Submitted detailed loan packages to underwriting department to facilitate approval or denial process.
- Managed loan application pipeline by completing and submitting reports within allotted turnaround times.
- Managed conditions sent from underwriter by working with borrower to fulfill loan requirements.
- Exceptional customer service and communication with borrowers to answer questions and resolve concerns regarding loan process.
- Inspected all loan documentation for accuracy and corrected discrepancies.
- Evaluated loan documentation within files to meet banking, federal and secondary market regulations.
- Completed closing process by scheduling with attorneys and title companies.
- Performed administrative duties by creating and maintaining accurate reports for weekly and monthly meetings for supervisor.
- Answered all incoming customer service calls/emails to help answer questions regarding loan status as well as receiving internal calls from colleagues questioning loan status.
- Handled any conditions sent from underwriting departments.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Evaluated Appraisals to determine borrowing eligibility for refinances and purchases.
- Managed loan pipeline holding average of 130 mortgage loan applications.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Processed mortgage loan applications accurately and successfully for 4 years.
- Familiar with Mortgagebot, and Avista Loan Systems.
- Ran credit checks, LP, and DU.
CUSTOMER SERVICE REPRESENTATIVE II
BIDDEFORD SAVINGS BANK
01.2010 - 01.2012
- Cashed customer checks verified identification and checked account balances according to bank policies.
- Balanced teller drawers and ATM cash.
- Executed wire transfers, stop payments and account transfers.
- Reconciled cash and checks against computer records at end of day procedures.
- Trained new hires on customer service policies and procedures.
- Processed applications for new accounts.
- Cross-sold credit cards, loans and other bank products
- Built and maintained customer relationships.
- Maintained confidentiality of bank records and client information.
- Responsible for daily opening and closing of branch.
- Ordered currency with Federal Reserve and practiced safety rules and regulations with Brinks.
- Opened and closed new accounts for customers.
Teller
BANK TELLER, BANK OF AMERICA
01.2006 - 01.2010
- Processed customer transactions such as payments, deposits, check cashing, etc. with 100% accuracy.
- Welcomed customers with pleasant service during encounters.
- Responded and assisted with inquiries, concerns, and disputes.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Cross sold bank products to meet customer needs and maintain relationships to bank
- Helped with opening and closing procedures within bank compliance.
Education
Associate - Applied Science Business Administration
YORK COUNTY COMMUNITY COLLEGE
WELLS, ME06.2012
Certificate - Certified Teller
Northern New England CFT
Online12.2011
Sales Agent Course - Real Estate
Arthur Gary School Of Real Estate
Westbrook, ME11.2011
High School Diploma - undefined
SANFORD HIGH SCHOOL
SANFORD, ME2006
Skills
- Time Management
- Verbal and Written Communication
- Problem Solving Independently
- Microsoft Office- Word & Excel Typing 68 WPM & 98% Accuracy
- Attention to detail and highly efficient
- Generating Reports
- Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication
- Uses independent decision-making skills and sound judgment to positively impact company success
- Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency
- Legal Compliance
- Appraisal Verification
- Processing Procedures
- Critical Thinking
- Financial Information Monitoring
- Appointment Scheduling
Timeline
Office Administrator
Landry Landscaping, Inc
04.2021 - Current
MORTGAGE LOAN PROCESSOR
BIDDEFORD SAVINGS BANK
01.2012 - 09.2016
CUSTOMER SERVICE REPRESENTATIVE II
BIDDEFORD SAVINGS BANK
01.2010 - 01.2012
Teller
BANK TELLER, BANK OF AMERICA
01.2006 - 01.2010
Associate - Applied Science Business Administration
YORK COUNTY COMMUNITY COLLEGE
Certificate - Certified Teller
Northern New England CFT
Sales Agent Course - Real Estate
Arthur Gary School Of Real Estate
High School Diploma - undefined
SANFORD HIGH SCHOOL
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