Kaytlin Robertson
Eustis,FL
Summary
Dedicated and efficient leader consistently delivering top-notch solutions to address customer concerns over the past four years. Experience working collaboratively within teams to successfully achieve business objectives. Persuasive communication skills ensuring exceptional service delivery while seamlessly adapting to ongoing and seasonal demands. Proficient in utilizing Microsoft Word and Excel to generate accurate and insightful monthly reports.
Overview
9
9
years of professional experience
Work History
Hospital Registrar
UF Health Shands Hospital
11.2022 - Current
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Collected, evaluated and stored documents securely in permanent records.
- Interviewed patients to complete documents, case histories and intake and insurance forms.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Coordinated medical registry activities with medical committees and related boards and conferences.
PBX Operator
UF Health Shands Hospital
11.2022 - Current
- Completed connections between callers, departments and professionals.
- Took messages from callers and accurately relayed details to intended staff.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Processed incoming or outgoing mail, packages or deliveries.
Financial Services Representative
INSIGHT CREDIT UNION - BANK TELLER
08.2021 - 08.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Counted and packaged currency and coins
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Provided customer records, account statements, and copies of checks
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Logged cashier's checks and other transactions to support accurate account records
- Turned in excess cash to maintain drawer security
- I have also worked with the systems "DNA" as well as "HORIZON".
OFFICE MANAGEMENT SPECIALIST
SUN COAST SERVICES
01.2020 - 02.2021
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel
- Developed and updated spreadsheets and databases to track, analyze, and report performance and sales data
- Coached new employees on administrative procedures, company policies, and performance standards
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Maintained staff directory and company policy handbook for the human resources department
- Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
SERVER MANAGER
NAPLES ITALIAN RESTAURANT
01.2016 - 05.2020
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty
- Led a team of servers to consistently meet customer service and sales targets
- Completed daily procedure checklist and communicated changes to servers and kitchen staff
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction
- Evaluated kitchen employee performance, initiated disciplinary actions, and reassigned staff to meet changing customer volumes
- Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Motivated staff to perform at peak efficiency and quality
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Associate of Science - Forensic Science
Seminole State College of Florida
Sanford, FL03-2025
Associate of Science - Forensic Science
Lake Sumter State College
Leesburg, FL04-2023
Skills
- Friendly Professional Attitude
- Onboarding New Employees
- Financial Transaction Processing
- Server Systems
- Complaint Analysis
- Database Query Management
- Software Development Knowledge
- Team-Oriented Collaboration
- Customer Experience Oversight
- Analytical Research Skills
- Efficient Task Coordination
- Prioritization and Task Management
- Operational Oversight
- Coverage Verification Expertise
- Evaluation of Financial Resources
- Analytical Problem Solving
- HIPAA Regulations Adherence
- Medical Language Comprehension
- Document examination
- Consistent Dependability
- Health and Safety Guidelines
Timeline
Hospital Registrar
UF Health Shands Hospital
11.2022 - Current
PBX Operator
UF Health Shands Hospital
11.2022 - Current
Financial Services Representative
INSIGHT CREDIT UNION - BANK TELLER
08.2021 - 08.2022
OFFICE MANAGEMENT SPECIALIST
SUN COAST SERVICES
01.2020 - 02.2021
SERVER MANAGER
NAPLES ITALIAN RESTAURANT
01.2016 - 05.2020
Associate of Science - Forensic Science
Seminole State College of Florida
Associate of Science - Forensic Science
Lake Sumter State College
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