Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kaytlin Rodriguez

Garland,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Acttoday
01.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Lead

Brightstar Wireless
03.2019 - 03.2020
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.

Manager

Cricket Wireless
01.2018 - 03.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

Specialist In School Psychology - Psychology

University of North Texas At Dallas
Dallas, TX
01.2023

Skills

  • Understanding Customer Needs
  • Needs Assessment
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Call Documentation
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Customer Account Management

Timeline

Customer Service Representative

Acttoday
01.2021 - Current

Sales Lead

Brightstar Wireless
03.2019 - 03.2020

Manager

Cricket Wireless
01.2018 - 03.2019

Specialist In School Psychology - Psychology

University of North Texas At Dallas

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