Kaytlyn Lazarine
Nacogdoches,TX
Summary
Driven professional with a proven track record at The Home Depot, enhancing customer satisfaction through meticulous order processing and effective complaint resolution. Excelled in utilizing POS systems and software for efficient service delivery. Demonstrated exceptional verbal and written communication skills, fostering strong relationships with customers, vendors, and team members. Achieved significant improvements in customer retention and sales opportunities.
Overview
6
6
years of professional experience
Work History
Customer Order Specialist
The Home Depot
06.2020 - Current
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Contacted potential customers to capitalize on sales opportunities.
Front Desk Manager
Fitness 360
06.2019 - 05.2020
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of gym and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Etech
02.2018 - 04.2019
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - General Business
Angelina College
Lufkin, TX05.2025
Skills
- Status Updates
- Accurate order fulfillment
- Material returns processing
- Skilled in Microsoft
- Verbal and written communication
- Order Processing
- Complaint resolution
- POS Systems
- Cash Handling
- Payment Processing
- Product Knowledge
- Issue acknowledgement and resolution
Timeline
Customer Order Specialist
The Home Depot
06.2020 - Current
Front Desk Manager
Fitness 360
06.2019 - 05.2020
Customer Service Representative
Etech
02.2018 - 04.2019
No Degree - General Business
Angelina College
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