Honest and fast learning. Years of experience working on diverse teams. Proficient at reaching goals both personally and in a team setting. Very personable and adaptable.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hairstylist
Nice Hair MKE
01.2023 - Current
Scheduled customer appointments and rearranged individual time slots to meet demand.
Processed payments, entering sales in register for prompt customer service.
Educated customers on products to maximize benefits.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Distributed business cards outside of salon to generate new business.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Answered phone calls and emails to schedule client appointments.
Developed loyal following of clients by providing high-quality services.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Used social media platforms to promote salon and services.
Trained new cosmetologists on makeup and skincare products and techniques.
Hairstylist
Roots Salon LLC
07.2016 - 01.2023
Educated customers on products to maximize benefits.
Processed payments, entering sales in register for prompt customer service.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Increased revenue through effective customer service and inventory management.
Offered professional cuts, color services and extensions to salon customers.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Trained new cosmetologists on makeup and skincare products and techniques.
Assistant Manager
Maurices
03.2016 - 01.2017
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored security to protect employees, customers and property.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Walgreens
04.2015 - 12.2015
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Cashier
Pick N Save
10.2012 - 11.2014
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocked, tagged and displayed merchandise as required.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Performed cash, card and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Oak Creek High School
06.2014
Skills
Networking Expertise
Build Customer Relationships
Staff Management
Work Station Cleaning
Cash Register Operations
Inventory Management
Apprentice Trainer
POS Terminal Operation
Retail Inventory Management
Outstanding Customer Service
Accomplishments
Doubled client base over a 3 month period through innovative marketing efforts
Selected as “Employee of the Month” for attention to detail and outstanding customer service
Number 1 employee in service sales for 2 consecutive years
Number 1 employee in retail sales for 2 consecutive years
Led initiative for more inclusive environment by changing service menu for more earning opportunity
Selected to train new employees for insurance of quality services rendered