Kaytlyn Atkinson
Spokane Valley,WA
Summary
Front desk expert with six years of experience in demanding medical and administrative settings. Specializes in enhancing patient care and operational workflows through process improvements. Proven track record of cultivating strong relationships with patients and staff, promoting a cooperative work environment. Committed to supporting a Spokane-area organization that values excellence and growth.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Empire Eye Physicians
Spokane Valley, WA
03.2025 - 11.2025
- Coordinate and schedule patient appointments for consultations ensuring accurate booking in the clinic's scheduling system.
- Assess patient inquiries and concerns, escalating urgent issues (e.g., sudden vision changes) to clinical staff or physicians as needed.
- Adhere to HIPAA regulations and clinic policies to protect patient privacy and secure sensitive information.
- Communicate patient needs or concerns to doctors or other staff to ensure seamless care coordination.
- Efficiently handle a high volume of calls while maintaining professionalism and accuracy under pressure.
Optometric Tech/Receptionist
Eastland Vision Clinic
Twin Falls, ID
07.2024 - 12.2024
- Process patient payments and manage billing transactions accurately.
- Collect and update patient information, ensuring data accuracy and confidentiality.
- Perform data entry for patient records, appointments, and billing information.
- Handle insurance billing, verify coverage, and submit claims to insurance providers.
- Assist with patient testing using the Optos retinal imaging machine, ensuring proper operation and patient comfort.
- Support scleral lens fittings, including patient preparation, lens handling, and providing instructions for lens care.
Medical Receptionist/Surgical Coordinator
Idaho Eye and Laser Center
Twin Falls, ID
11.2022 - 05.2024
- Open and close the clinic daily.
- Greet patients, confirm or reschedule appointments, and maintain phone communication throughout the day.
- Understand company services, doctors, and surgeons; refer patients to external providers when necessary.
- Manage patient referrals, including organizing needs, scheduling, verifying insurance, and scanning documents.
- Handle cash box, process clinic/surgery payments, manage CareCredit, and prepare bank deposits.
- Act as a liaison between departments.
- Create guides for LASIK chart preparation and front desk duties for training or absence coverage.
- Assist with scheduling LASIK, Cataract, and YAG Laser Capsulotomy surgeries, especially on short-staffed days (e.g., Fridays).
- Manage front desk on surgery days (1-2 days/week), check in patients, and ensure smooth operations.
- Prepare Cataract/LASIK surgery charts, review paperwork, and explain procedures and post-op care to patients.
- Coordinate with external offices for evaluations, post-surgery appointments, and release letters.
Hybrid Administration Support Specialist
North Canyon Medical Center
Gooding, ID
02.2021 - 11.2022
- Helped with specialty area integration prn, diabetes education, specialty front desk, family medicine, orthopedics.
- Greet and register patients at the front desk, verifying insurance information, collecting co-pays, and scheduling appointments while ensuring compliance with HIPAA regulations.
- Manage accounts receivable by processing payments, posting all cash/check payments coming in, scan in EOB's & make adjustments as needed.
- Pulled credit card reports daily with Wells Fargo and Zions.
- Provide interdepartmental support by commuting to affiliated clinics or specialty areas to assist with administrative tasks, such as preparing reports or act as front desk.
- Facilitate diabetes education initiative by helping organize workshops, distributing educational materials, tracking patient progress, reaching out to patients to schedule appointments.
- Maintain accurate EHR across departments, ensuring seamless data flow between registration, billing, and educational service while troubleshooting any discrepancies.
Education
GED - Required
College of Southern Idaho
Twin Falls, ID05.2009
Skills
- HIPAA compliance
- Phone etiquette
- Procedure scheduling
- EHR/EMR proficiency
Clinic and surgery scheduling
Electronic Health Records (EHR)
Cash handling and deposits Financial transactions Banking operations
Insurance validation
Health Insurance Portability and Accountability Act (HIPAA) compliance
Phone system management
Multi-tasking
Document scanning
Systematic
Detail-oriented
Telephone communication
Timeline
Patient Service Representative
Empire Eye Physicians
03.2025 - 11.2025
Optometric Tech/Receptionist
Eastland Vision Clinic
07.2024 - 12.2024
Medical Receptionist/Surgical Coordinator
Idaho Eye and Laser Center
11.2022 - 05.2024
Hybrid Administration Support Specialist
North Canyon Medical Center
02.2021 - 11.2022
GED - Required
College of Southern Idaho