Kaytlyne Fields
Watauga,TN
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Ballad Health, Johnson City Medical Center
01.2023 - Current
- Answered incoming calls, scheduled appointments
- Investigated insurance claims denials and appeals
- Greeted and assisted patients with check-in procedures
- Entered patient demographic and insurance data into electronic medical record system.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on office duties.
House Cleaner
Self Employed
08.2019 - 01.2023
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained clean and comfortable environments in residential houses by vacuuming, cleaning windows, and dusting.
Assembly Line Production Worker
US Endodontics
08.2018 - 07.2019
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Receptionist
Associatiated Pain Specialists
02.2017 - 08.2018
- Check in / check out,
- Medication prior authorizations
- Collect copays
- Processed medical records request
- Prepare paperwork for the next day
Cleaner
Charlene’s Cleaning
05.2014 - 02.2017
- Residential cleaning, Construction cleaning, Commercial cleaning
Cashier/Car Hop
Sonic Drive-in
02.2014 - 05.2014
- Received orders
- Prepared food and served to guests
- Clean drive-in area and bathrooms
Cashier/Waitress
Fazoli’s
11.2012 - 02.2014
- Received orders
- Prepared food and served to guests
- Cleaned tables, floors and bathrooms
Education
Dental Assisstant Certificate -
Northeast State C.C.
Blountville, TN05.2016
Diploma -
Elizabethton High School
Elizabethton, TN01.2014
Skills
- Ability to multi-task
- Fast learning
- People person
- Good communication skills
- Organized
- Medical terminology knowledge
References
- Charlene Scalf, supervisor for Charlene’s cleaning, 423-833-5727
- Angel Tinker, Medical Assistant at Associated Pain Specialists, 423-480-8679
- Sonja Sharp, Office manager/Schedule coordinator at Providence Companion Care, (423)895-8047
Timeline
Patient Service Representative
Ballad Health, Johnson City Medical Center
01.2023 - Current
House Cleaner
Self Employed
08.2019 - 01.2023
Assembly Line Production Worker
US Endodontics
08.2018 - 07.2019
Receptionist
Associatiated Pain Specialists
02.2017 - 08.2018
Cleaner
Charlene’s Cleaning
05.2014 - 02.2017
Cashier/Car Hop
Sonic Drive-in
02.2014 - 05.2014
Cashier/Waitress
Fazoli’s
11.2012 - 02.2014
Dental Assisstant Certificate -
Northeast State C.C.
Diploma -
Elizabethton High School
Similar Profiles
JEREMY J. PULLINJEREMY J. PULLIN
Patient Resource - Team Lead/Catastrophic Case/Project Management at Ballad Health: Johnson City Medical CenterPatient Resource - Team Lead/Catastrophic Case/Project Management at Ballad Health: Johnson City Medical Center
Makenzie CoxMakenzie Cox
Registered Nurse at Ballad Health, Johnson City Medical CenterRegistered Nurse at Ballad Health, Johnson City Medical Center
Amanda Regalski R.T. (R)(T)Amanda Regalski R.T. (R)(T)
Radiation Therapist at Ballad Health, Johnson City Medical CenterRadiation Therapist at Ballad Health, Johnson City Medical Center
Lindsey OxendineLindsey Oxendine
Senior Clinical Rehab Liaison at Quillen Rehabilitation HospitalSenior Clinical Rehab Liaison at Quillen Rehabilitation Hospital
Maci TuckerMaci Tucker
Certified Nursing Assistant at Johnson City Medical CenterCertified Nursing Assistant at Johnson City Medical Center