Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaytlynn Laborde

Cleveland

Summary

Dynamic and results-driven professional with a proven track record at Tractor Supply Company, excelling in customer service and teamwork. Recognized for enhancing operational efficiency through effective inventory management, above and beyond customer service, and fostering a collaborative environment. Adept at problem-solving and maintaining attention to detail, contributing to increased customer satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Team Member

Randalls
09.2023 - 11.2023
  • Learned safety protocols and operational procedures to maintain a secure work environment.
  • Supported inventory management by organizing stock and restocking shelves as needed.
  • Collaborated with colleagues to meet performance targets and enhance team productivity.
  • Adapted quickly to new tasks and responsibilities within fast-paced retail environment.
  • Maintained cleanliness of work areas, ensuring compliance with health standards and regulations.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.

Assistant Store Manager

Tractor Supply Company
08.2019 - 07.2023
  • Assisted daily operations by managing inventory levels and ensuring stock availability
  • Supported team in maintaining high standards of customer service and satisfaction
  • Coordinated employee schedules to optimize coverage during peak hours
  • Trained new staff on store policies, procedures, and customer engagement techniques
  • Facilitated communication between management and staff to address operational challenges
  • Contributed to loss prevention efforts by enforcing security protocols and conducting audits
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Shift Leader

Tarkington Snoballs
04.2015 - 10.2020
  • Managed operations during shift, with total awareness of activities of employees and customers.
  • Prepared shift reports to keep management informed of all daily operations.
  • Cultivated safe and welcoming environment for guests and staff by maintaining and enforcing health and sanitation protocols for all food handling.
  • Operating all cash handling in a fast paced environment to ensure no discrepancies.
  • Motivated team to deliver quality product while maintaining an energetic and friendly work environment.
  • Advertising new product through social media, marquee signage, and word of mouth.

Team Leader

Tractor Supply Company
06.2019 - 08.2019
  • Coordinated project timelines, ensuring alignment with organizational goals and objectives.
  • Implemented process improvements that streamlined workflows and reduced operational delays.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Team Member

Tractor Supply Company
03.2019 - 06.2019
  • Assisted team in daily operations to ensure efficient workflow and customer satisfaction.
  • Contributed to positive team dynamics through open communication and collaboration skills.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Adapted quickly to new tasks and responsibilities within fast-paced retail environment.

Assistant Department Manager

Brookshire Brothers
02.2014 - 10.2017
  • Led team in executing departmental strategies to enhance operational efficiency and customer service.
  • Developed training programs for staff, improving onboarding processes and employee retention.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement.
  • Mentored junior staff, fostering a collaborative environment that encourages professional growth.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

Secretary's Assistant

Bittick Construction Company Inc
11.2011 - 05.2016
  • Managed correspondence and communications, ensuring timely responses and high-quality service.
  • Coordinated scheduling for team meetings, optimizing availability for project discussions.
  • Assisted in preparing project documentation, maintaining accuracy and organization of files.
  • Streamlined office procedures, improving operational efficiency across multiple departments.
  • Implemented filing system enhancements, increasing accessibility of critical documents.
  • Provided administrative support during project bids, contributing to successful proposal submissions.
  • Supported the Secretary with managing daily tasks, allowing them to focus on high-priority projects and initiatives.

Education

Emerson Yaeger Academy
Cleveland, TX

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Following instructions

Timeline

Team Member

Randalls
09.2023 - 11.2023

Assistant Store Manager

Tractor Supply Company
08.2019 - 07.2023

Team Leader

Tractor Supply Company
06.2019 - 08.2019

Team Member

Tractor Supply Company
03.2019 - 06.2019

Shift Leader

Tarkington Snoballs
04.2015 - 10.2020

Assistant Department Manager

Brookshire Brothers
02.2014 - 10.2017

Secretary's Assistant

Bittick Construction Company Inc
11.2011 - 05.2016

Emerson Yaeger Academy

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