Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaytlynne Bailey

Virginia Beach,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Customer Service Representative

GEICO
Virginia Beach, VA
08.2020 - Current
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Verified accuracy of customer data entered into the system.
  • Maintained accurate records of customer interactions and transactions.
  • Researched relevant policy information to answer customer questions.
  • Provided quotes on various types of insurance policies.
  • Facilitated payment processing for premium payments and renewals.
  • Advised customers on available coverage options that best fit their individual needs.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Collaborated with colleagues from other departments to resolve escalated customer issues.

Substitute Teacher, K-12

Bay County Public Schools
Panama City, FL
09.2017 - 05.2018
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.
  • Provided feedback to teachers on student behavior and performance in the classroom.
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Collaborated with other staff members to ensure a positive learning environment for students.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.

Pharmacy Customer Service Representative

Express Scripts
St Marys, GA
08.2016 - 08.2017
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Verified patient insurance coverage and eligibility for prescription medications.
  • Resolved customer complaints and concerns in a professional manner.
  • Maintained accurate records of all transactions, including refills and new prescriptions.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Answered incoming calls promptly, courteously and professionally.
  • Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
  • Utilized knowledge of state-specific laws pertaining to drug distribution procedures.

Education

High School Diploma -

Bayside High School
Virginia Beach, VA
06-2008

Skills

  • Insurance Terminology
  • Complaint Handling
  • Organization
  • Client Education
  • Data Entry
  • Customer Service
  • Teamwork and Collaboration
  • Microsoft Office
  • Problem-Solving Abilities
  • Time Management
  • Insurance Coverage Verification
  • Active Listening
  • Proficient in Excel
  • Adaptability
  • Google Suite Proficiency
  • Liability Management

Certification

  • Property and Casualty License (50 States)
  • Personal Lines License (50 States)

Timeline

Insurance Customer Service Representative

GEICO
08.2020 - Current

Substitute Teacher, K-12

Bay County Public Schools
09.2017 - 05.2018

Pharmacy Customer Service Representative

Express Scripts
08.2016 - 08.2017

High School Diploma -

Bayside High School

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Kaytlynne Bailey