Summary
Overview
Work History
Education
Skills
Timeline
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Kayton Stubbs

Warner Robins,GA

Summary

Dedicated customer service professional with a proven track record of consistently exceeding sales targets and delivering exceptional customer experiences. Known for resolving challenges quickly and effectively while maintaining a positive, solutions-oriented approach. Thrives in team-oriented environments and takes pride in creating a welcoming atmosphere that reflects positively on the company and its staff. Passionate about helping others and ensuring every interaction leaves a lasting, positive impression.

Overview

7
7
years of professional experience

Work History

Local Connections Consultant

Kinetic
01.2024 - Current
  • Drive local sales by promoting offers and assisting with sign-ups over the phone or through local events.
  • Identify opportunities for upselling or bundling services.
  • Track and report on sales activities, leads, and conversions.
  • Build and maintain strong relationships with community leaders, local businesses, nonprofits, and other stakeholders.
  • Attend or host community events, town halls, and local forums to promote services and gather feedback.
  • Represent the company at local sponsorships, fairs, and networking events.
  • Educate residents about available internet services, pricing, and features.
  • Help customers understand the benefits of high-speed internet and how to get connected.
  • Provide support for sign-ups, troubleshooting, and general inquiries.
  • Work closely with marketing, customer service, and technical teams to ensure smooth operations and communication.
  • Support field technicians with local logistics or customer interactions when needed.
  • Ensure consistent messaging and professionalism across all community touchpoints.

Logistics Specialist

S&K Aerospace
11.2022 - 01.2024
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified transactions, product orders, and shipping dates and entered information into databases and reports.
  • Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
  • Verified that the qualifications of all suppliers met the requirements of each requisition, ensuring selection of the most suitable candidate.
  • Maintained a comprehensive filing system for all supplier communications, qualifications, and their correlation to corresponding requisitions.

Store Manager

Cricket Wireless
10.2018 - 11.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
  • Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.

Education

Computer Science

Central Georgia Technical College
Warner Robins, GA

High School Diploma -

Northside High School
Warner Robins, GA
05-2018

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • MS office
  • Strategic planning
  • Time management
  • Goal setting

Timeline

Local Connections Consultant

Kinetic
01.2024 - Current

Logistics Specialist

S&K Aerospace
11.2022 - 01.2024

Store Manager

Cricket Wireless
10.2018 - 11.2022

Computer Science

Central Georgia Technical College

High School Diploma -

Northside High School

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Kayton Stubbs