KAYU NAMAZBEK
Boise,ID
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
FAIRFIELD INN BOISE WEST BY MARRIOTT
Boise, USA
06.2025 - Current
- Greeting and welcoming over 50 visitors daily, ensuring a positive first impression for clients and guests.
- Managing multi-line phone systems, screening, and directing calls to appropriate departments efficiently.
- Providing comprehensive admin support, including data entry, filing, scanning, and managing incoming and outgoing mail.
Manager
A&R Beauty Room
Chicago, USA
09.2023 - 04.2025
- Managed and motivated employees to maintain productivity and engagement in their work.
- Completed multiple tasks efficiently within established timeframes.
- Maintained a professional, organized, and safe environment for both employees and patrons.
- Improved customer satisfaction by resolving disputes promptly, ensuring open communication, and delivering high-quality service.
Guests Services
The Ritz Carlton Yacht Collection
Fort Lauderdale, USA
06.2022 - 03.2023
- Executed strategies proposed by management to boost revenue through room upgrades and additional services offered to guests.
- Displayed cultural sensitivity and adaptability in delivering care services to a diverse community, promoting inclusive practices.
- Recognized and acted on opportunities for cost savings while maintaining high-quality guest services.
- Drove revenue growth by effectively upselling amenities and services to guests upon arrival.
Front Desk Guest Service Representative
Viking Ocean Cruise Lines
Bergen, Norway
06.2018 - 04.2022
- Boosted guest satisfaction by effectively managing check-ins and checkouts with efficiency.
- Optimized front desk operations to improve efficiency and significantly reduce wait times.
- Supported the training of new team members to maintain high standards of guest service at the front desk.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Guest Service Representative
Katsuya by Starck
Dubai, UAE
03.2017 - 07.2017
- Facilitated reservation modifications for guests, resolving issues promptly and with professionalism.
- Managed payment transactions with accuracy, adhering to proper cash handling procedures at all times.
- Addressed guest complaints diplomatically, safeguarding the property's reputation and ensuring high customer satisfaction.
- Built strong relationships with returning guests, fostering loyalty and encouraging repeat business.
Guest Service Representative
St.Regis Dubai.
Dubai, UAE
10.2015 - 10.2016
- Began as a banquet server and earned promotion to guest service representative, reflecting dedication and performance.
- Facilitated reservation modifications for guests, resolving issues promptly and professionally.
- Boosted guest satisfaction by delivering exceptional customer service at the front desk.
- Collaborated with colleagues across departments to enhance the overall guest experience throughout their stay.
- Maintained comprehensive knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Delivered personalized recommendations for local attractions, dining, and transportation based on guest preferences.
Education
Master's Degree - English Language
Bishkek State University
Bishkek, Kyrgyzstan01.2015
Bachelor's Degree - Linguistics, English-as-a-Second-Language Educator
Bishkek State University
Bishkek, Kyrgyzstan01.2014
Languages
Kyrgyz-native
Russian- fluent
English fluent
Timeline
Front Desk Receptionist
FAIRFIELD INN BOISE WEST BY MARRIOTT
06.2025 - Current
Manager
A&R Beauty Room
09.2023 - 04.2025
Guests Services
The Ritz Carlton Yacht Collection
06.2022 - 03.2023
Front Desk Guest Service Representative
Viking Ocean Cruise Lines
06.2018 - 04.2022
Guest Service Representative
Katsuya by Starck
03.2017 - 07.2017
Guest Service Representative
St.Regis Dubai.
10.2015 - 10.2016
Master's Degree - English Language
Bishkek State University
Bachelor's Degree - Linguistics, English-as-a-Second-Language Educator
Bishkek State University