KAYVA HICKS
Jamaica,NY
Summary
Experienced Office Manager and Executive Assistant with a strong track record supporting C-suite and SVP leadership, optimizing office operations, and fostering productive, people-focused environments. Recognized for quickly adapting to new challenges, exercising discretion, and streamlining processes during periods of growth and transition. Skilled in executive support, onboarding coordination, facilities management, and cross-functional communication.
Overview
10
10
years of professional experience
Work History
Senior Office Manager & Executive Assistant to CFO & SVP, Sales
Unite Us
New York, NY
01.2023 - Current
- Manage day-to-day administrative functions for C-suite executives, including calendars, travel, meetings, and expenses.
- Lead coordination of executive-level in-person meetings, regionally for board, client, and departmental engagements, ensuring flawless execution.
- Oversee and manage vendor relationships including end-to-end procurement processes. Ensuring timely delivery of services and supplies.
- Manage subtenant relationships, from onboarding to ongoing coordination, acting as the main point of contact for maintenance and operational projects.
- Lead office operations including facilities management, maintenance coordination, supplies, shipping/mailing, and equipment logistics.
- Streamline office processes to enhance operational efficiency and reduce overhead costs.
Administrative Assistant
Wagner College
Staten Island, NY
05.2019 - 01.2023
- Maintained sensitive and confidential documents, ensuring strict adherence to privacy and organizational protocols.
- Recruited, trained, and supervised student assistants, fostering a productive and well-coordinated support team.
- Managed high volumes of incoming calls, providing timely and professional responses to staff, clients, and stakeholders.
- Tracked expenses and assisted with budget management, contributing to efficient resource allocation.
- Supported planning and execution of departmental events, ensuring seamless coordination and positive outcomes.
Business Assistant
Marymount School of New York
New York, NY
09.2013 - 04.2019
- Managed accounts receivable and processed purchase orders, ensuring accuracy and timely completion of financial transactions.
- Produced detailed accounts receivable statements to support financial tracking and reporting.
- Supported special projects and operational initiatives, contributing to efficient departmental workflows.
Project Administrator
Modis Inc. at Hewlett Packard
New York, NY
09.2011 - 01.2012
- Provided executive-level support to the Executive Program Director, managing complex calendars, meetings, and priorities to ensure seamless operations.
- Led onboarding for new hires, streamlining processes to accelerate integration and enhance team productivity.
- Developed and maintained procedural manuals, standardizing workflows and improving operational efficiency.
- Partnered on billing and invoice management, ensuring accuracy and timely processing while supporting financial operations.
Executive Assistant
Accenture
New York, NY
11.2000 - 08.2009
- Supported Partner, Managing Director, and senior leadership by coordinating executive priorities and operations.
- Oversaw domestic and international travel, ensuring efficient scheduling and logistics.
- Created executive presentations that effectively communicated key initiatives and data to stakeholders.
- Acted as liaison between executives and staff, facilitating smooth communication and cross-functional collaboration.
- Mentored and trained new administrative staff, strengthening team performance and operational consistency.
Education
Bachelor of Arts - Psychology
Wagner College
Staten Island, NYBachelor of Science - Communications, Creative Writing, English
Southern New Hampshire University
Skills
- Executive & C-Suite Support
- Office & Operations Management
- Onboarding Coordination
- Facilities & Vendor Management
- Calendar & Travel Management
- Event & Meeting Planning
- Process Improvement
- Relationship Management
Timeline
Senior Office Manager & Executive Assistant to CFO & SVP, Sales
Unite Us
01.2023 - Current
Administrative Assistant
Wagner College
05.2019 - 01.2023
Business Assistant
Marymount School of New York
09.2013 - 04.2019
Project Administrator
Modis Inc. at Hewlett Packard
09.2011 - 01.2012
Executive Assistant
Accenture
11.2000 - 08.2009
Bachelor of Arts - Psychology
Wagner College
Bachelor of Science - Communications, Creative Writing, English
Southern New Hampshire University