Kayvon Golabi
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With Strong and certified AWS Cloud Skills and communication skills, I work well under pressure in fast-paced and demanding environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technician
Aladdin's Rug Gallery
Colorado Springs, CO
08.2021 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Maintained inventory records of IT equipment and supplies.
- Set up user profiles on local machines according to established standards.
- Assisted with the deployment of new applications and updates to existing applications.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Participated in team meetings to discuss project status updates.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Performed system backups and restores as required.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Maintained user accounts in Active Directory
Tier 1 Help Desk Technician
Focus on the Family
Colorado Springs, CO
05.2021 - 08.2021
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Installed operating system updates as required by company policy.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Configured security settings or access permissions for groups and individual users.
- Managed user accounts including passwords resets, account creation and deletion.
- Ensured compliance with established standards, policies, and procedures.
- Responded promptly to customer inquiries via phone or email.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Repaired damaged cables or replaced defective components as necessary.
- Performed troubleshooting to diagnose and resolve technical issues.
- Resolved network connectivity issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
Technical Specialist
Apple
Colorado Springs, CO
08.2019 - 07.2020
- Provided guidance on the selection of hardware components based on customer requirements.
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Provided technical assistance to clients by troubleshooting system problems.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Performed troubleshooting activities to identify root cause of system issues.
- Collaborated with IT teams to develop solutions for complex technical issues.
- Provided training on desktops, laptops and mobile devices for company users.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Conducted in-depth technical needs assessments for clients to identify critical technical requirements and solutions.
- Supported software implementation with client training and troubleshooting expertise.
Manager
Harmony Bowl
Colorado Springs, CO
05.2014 - 06.2016
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of more than 30 employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Associate of Science - Computer Information Systems
Pikes Peak State College
Colorado Springs, CO01-2020
Skills
- Debugging
- Application installations
- Hardware Installation
- Remote Support
- Automation
- CI/CD
- Development
- AWS
- Best Practices
- Collaboration
- Innovation
- Communication
- Leadership
- Analysis
- Cloud Services
- Performance Optimization
- System Maintenance
- Resource Monitoring
- Database Administration
- Infrastructure Deployment
- Version control systems
- Network Administration
- Customer Support
- AWS Networking Solutions
- AWS Architecture Design
- AWS Security Management
- Serverless Computing
- Monitoring and Logging
- Cloud Migration Strategies
- Communication and Team Collaboration
- Virtual and Cloud Technologies
- System and Network Security
- Excellent Communication
- Architecture planning
Certification
- AWS Certified Cloud Practitioner
- AWS Certified Solutions Architect - Associate
- AWS Certified Developer - Associate
Affiliations
- Love trying new things and going on new adventures
- Love the outdoors
- Gym and lifting Weights
- Playing Video Games and spending time with Family and Friends
Languages
English
Professional
Timeline
IT Technician
Aladdin's Rug Gallery
08.2021 - Current
Tier 1 Help Desk Technician
Focus on the Family
05.2021 - 08.2021
Technical Specialist
Apple
08.2019 - 07.2020
Manager
Harmony Bowl
05.2014 - 06.2016
Associate of Science - Computer Information Systems
Pikes Peak State College
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