Kay’Vonna Williams
Cleveland,OH
Summary
Driven by a commitment to enhancing patient and guest experiences, I leveraged skills in patient care, personal hygiene assistance, and guest service at Convenient Healthcare and Towne Park. Demonstrated exceptional decision-making and operational efficiency, significantly improving service delivery and safety standards. Skilled in cash handling and security protocols, I consistently exceed employer expectations through proactive problem-solving and teamwork.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Convenient Healthcare
Garfield Heights, OH
08.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Guest Service Associate
Towne Park
Cleveland, OH
01.2024 - 08.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Retrieve and parked cars with maneuverability skills.
Amusement Ride Operator
Cedar Fair
Sandusky, OH
06.2021 - 10.2023
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
- Assisted in the training of new ride operators, sharing knowledge on proper ride operation and safety procedures.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Improved communication between team members by actively participating in daily pre-shift meetings and discussing relevant updates or concerns with supervisors.
- Identified potential maintenance issues during daily equipment inspections, ensuring timely repairs and minimizing downtime.
- Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
- Increased overall operational efficiency by consistently adhering to scheduled break times and promptly reporting back to duty as required.
- Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.
- Monitored passengers and ride operations and enforced safety regulations.
Education
High School Diploma -
James Ford Rhodes
Cleveland, OH05.2020
Skills
Patient Care
Meal Preparation
Personal Hygiene Assistance
Feeding Assistance
State Driver's License
Decision-Making
Operation
Cash handling
Guest/customer service
Security protocols
Timeline
Home Health Aide
Convenient Healthcare
08.2024 - Current
Guest Service Associate
Towne Park
01.2024 - 08.2024
Amusement Ride Operator
Cedar Fair
06.2021 - 10.2023
High School Diploma -
James Ford Rhodes