Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaywan Cooper

Kenner,LA

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

20
20
years of professional experience

Work History

Cosmetologist

Free Lance
07.2016 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, greeted clients and handled payments.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Utilized social media platforms effectively for promoting services which led to increased clientele.

Medical Receptionist

New Orleans Healthcare Center
08.2013 - 01.2016
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Customer Service Cashier

Walmart
08.2005 - 02.2013
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Education

Medical Billing & Coding

DeVry University
08-2024

Cosmetology

Paul Mitchell The School
Metairie, LA
06-2016

High School Diploma -

Bonnabel High School
Kenner, LA
05-2003

Skills

  • Telephone and Organization skills
  • Time management
  • Reliable and Responsible
  • Data entry
  • Customer and client relations
  • Verbal and written communication
  • Multitasking and Prioritization
  • Documentation and reporting

Timeline

Cosmetologist

Free Lance
07.2016 - Current

Medical Receptionist

New Orleans Healthcare Center
08.2013 - 01.2016

Customer Service Cashier

Walmart
08.2005 - 02.2013

Medical Billing & Coding

DeVry University

Cosmetology

Paul Mitchell The School

High School Diploma -

Bonnabel High School

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