Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kay Whitt

Versatile Veteran
Anna,TX

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic & analytical approach to solving problems, bringing in clients & accomplishing profit targets. Talented in identifying & capitalizing on emerging market trends & revenue opportunities.

Overview

12
12
years of professional experience

Work History

Market Manager

Best Version Media
11.2023 - Current
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Networked in market to build partnerships and connections with prospects.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Facilitated business by implementing practical networking techniques.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Drove sales by developing high dollar contract sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Publisher

Best Version Media
06.2023 - Current
  • Used consultative sales techniques to pinpoint customers' advertising needs & close on short-term & long-term sales contracts.
  • Created and presented media & advertising packages to prospective customers.
  • Developed sales leads & uncovered new business opportunities through prospecting & networking.
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Helped customers in determining design and layout of sold and spec ads.
  • Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
  • Determined readiness of written pieces, made changes, and approved final versions for publication.
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, & compliance with quality standards.
  • Prepared, rewrote, and edited pieces to improve readability & impact.
  • Set layouts and selected photos for stories to boost readership.
  • Collaborated with graphics department to develop and implement visual elements.
  • Supported publication by helping develop layouts and collaborating with production teams.
  • Wrote and created content for various topics and mediums.
  • Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
  • Recommended layout changes to make materials more accessible and improve presentation.
  • Interacted with authors and other internal customers to define job requirements and resolve content, production and scheduling issues.
  • Worked within multilevel approval structures to maintain quality standards for work.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Checked preliminary and final proofs for errors and made necessary corrections.

CEO & Founder

Virtual Kafé By Kay
12.2022 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Configured and purchased domains for websites.
  • Gained strong leadership skills by managing projects from start to finish.
  • Increased customer engagement through social media.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established foundational processes for business operations.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Managed financial, operational and human resources to optimize business performance.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Created organization's mission and vision statements for use by employees.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Represented organization at industry conferences and events.
  • Oversaw divisional marketing, advertising and new product development.

Sales Art Director

Enchanted Fairies
05.2021 - 09.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Account Executive/Operations Coordinator

Divisions Maintenance Group
10.2020 - 03.2021
  • Managed facilities maintenance client accounts, specifically on the Walgreens account team - Texas region.
  • Acted as third-party liaison between client, customer, & service providers.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Extensive problem solving to meet crucial deadlines.
  • Worked daily to execute the most cost-effective solution for the client, while adhering to the service providers’ requirements & fully satisfying the customer.
  • Handled emergency service calls to mitigate urgent customer issues (for example, I coordinated & worked heavily on the 2021 Texas snow-mageddon shutdown situation).

Insurance Sales Agent

Liberty National
11.2018 - 05.2019
  • Sought out new clients & developed client relationships through networking, direct referrals, lead databases, & cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type & amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold life, supplemental health, & other various insurance products to individuals and employer groups within assigned territory using consultative selling techniques.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Educated clients on insurance policies and procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Information Systems Technician

United States Navy
04.2012 - 09.2013
  • Provided basic end-user troubleshooting and desktop support.
  • Used ticketing systems to manage and process support actions and requests.
  • Trained users on how to properly operate equipment and software programs.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Configured hardware and granted system permissions to new service members.
  • Developed and maintained thorough knowledge of company departments and compliance programs.
  • Assisted with updating technical support best practices for use by team.
  • Created & sustained command social media page for outreaching to families & relevant parties.
  • Conducted & oversaw work orders via email communications.
  • Led junior service members, assisting with their entry into their designated command roles.
  • Curated & managed all relative documentation & military-related administrative work to support the chain of command.

Education

Bachelor of Science - Business

University of Phoenix
Phoenix, AZ
08.2023

Skills

    Sales Operations

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Timeline

Market Manager

Best Version Media
11.2023 - Current

Publisher

Best Version Media
06.2023 - Current

CEO & Founder

Virtual Kafé By Kay
12.2022 - Current

Sales Art Director

Enchanted Fairies
05.2021 - 09.2021

Account Executive/Operations Coordinator

Divisions Maintenance Group
10.2020 - 03.2021

Insurance Sales Agent

Liberty National
11.2018 - 05.2019

Information Systems Technician

United States Navy
04.2012 - 09.2013

Bachelor of Science - Business

University of Phoenix

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Kay WhittVersatile Veteran