Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Hi, I’m

KAYZA MALLET

Houston,Texas
KAYZA MALLET

Summary

Highly skilled graduate with over 7+ years of experience in serving quality customer service and call center environments. Driven and proven successful at achieving established targets and team goals. Dedicated leader offering expert abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote continuous improvement.

Overview

8
years of professional experience

Work History

TELADOC

Emergency Medical Services Coordinator
06.2021 - Current

Job overview

  • Handle client contracts
  • Communicate daily with members, clients, and management both in writing and by telephone
  • Navigate multiple internal systems to support initiation of services for clients
  • Escalate customer feedback and complaint information in compliance with quality requirements
  • Maintain confidentiality and security of health records and medical information.
  • Ensure HIPAA compliance for all departmental filing and ensure tasks are completed in a timely manner
  • Analyze data to determine and prepare client statements
  • Follow up and investigate to see if claims are accepted or denied
  • Verify insurance coverage and maintain accurate member eligibility status in our database.

GEICO

Senior Claims Adjuster
07.2019 - 06.2021

Job overview

  • Built and promoted customer service excellence
  • Monitored workflows, claims processes, claim metrics, claim triage and caseloads
  • Prepared summaries of damage, payments, and policy coverage.
  • Organized, planned and documented materials for auto claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.

TASKUS

Customer Service Team Leader
12.2017 - 07.2019

Job overview

  • Expressed outstanding customer service to clients and members
  • Reviewed, appraised, and improved the performance of team members to increase the level of customer satisfaction
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in techniques necessary to complete job tasks.
  • Handled escalated issues requiring supervisory intervention to customer satisfaction in a timely manner.

DILLARD'S

Sales Specialist
07.2015 - 08.2017

Job overview

  • Increased sales and customer satisfaction through personalized servicing.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained and organized presentable merchandise to drive continuous sales
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Education

UNIVERSITY OF TEXAS

B.A. from Psychology

University Overview

GPA: 3.76, Magna Cum Laude

Skills

  • HIPAA Guidelines
  • Health Information Systems (HIS)
  • Team Management
  • MS Office Suite
  • Crm Platforms
  • Quality Control
  • Supervision and Training
  • Account Management
  • Documentation
  • Medical Terminology
  • Business Operations
  • 10-Key

Licenses

 Personal Lines Property and Casualty - Texas Department of Insurance


Timeline

Emergency Medical Services Coordinator

TELADOC
06.2021 - Current

Senior Claims Adjuster

GEICO
07.2019 - 06.2021

Customer Service Team Leader

TASKUS
12.2017 - 07.2019

Sales Specialist

DILLARD'S
07.2015 - 08.2017

UNIVERSITY OF TEXAS

B.A. from Psychology

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