Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYZA MALLET

Dallas

Summary

Organized Business Operations Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Commercial Underwriter

Statefarm Insurance
04.2024 - Current
  • Analyze credit, income, compliance, title documents, and appraisals during the underwriting process.
  • Provide excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Submit approval and denial recommendations by determining accurate risk levels.
  • Improve risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
  • Reduce company losses by identifying potential risks and recommending appropriate mitigating measures.
  • Identify and resolve application discrepancies for accuracy and compliance with relevant regulations.

EMERGENCY MEDICAL SERVICES COORDINATOR

TELADOC
06.2021 - 04.2024
  • Communicated daily with members, clients, and management both in writing and by telephone
  • Navigated multiple internal systems to support the initiation of services for clients
  • Verified insurance coverage and maintained accurate member eligibility status in our database.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

SENIOR CLAIMS ADJUSTER

GEICO
07.2019 - 06.2021
  • Monitored workflows, claims processes, claim metrics, claim triage, and caseloads
  • Prepared summaries of damage, payments, and policy coverage.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for the restoration process.
  • Interviewed claimants and witnesses to gather information.
  • Investigated and assessed property damage and reviewed property damage estimates.

CUSTOMER SERVICE TEAM LEADER

TASKUS
12.2017 - 07.2019
  • Expressed outstanding customer service to clients and members
  • Reviewed, appraised, and improved the performance of team members to increase the level of customer satisfaction
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in techniques necessary to complete job tasks.
  • Handled escalated issues requiring supervisory intervention to customer satisfaction on time.

Education

MBA - Business Administration and Management

Sam Houston State University
Huntsville, TX
05.2024

B.A. - Psychology

University of Texas
San Antonio, TX
12.2019

Skills

  • HIPAA Guidelines
  • Insurance Underwriting
  • Team Management
  • MS Office Suite
  • Analyzing Data
  • Quality Control
  • Project Management
  • Sales Management
  • Policy Analysis
  • Medical Terminology
  • Patient Service
  • Data Entry

Certification

  • Certified Scrum Master
  • Certified Occupational Hearing Conservationist- CAOCH
  • CPS/BLS Certified
  • Personal Lines Property and Casualty License- In all 50 states

Timeline

Commercial Underwriter

Statefarm Insurance
04.2024 - Current

EMERGENCY MEDICAL SERVICES COORDINATOR

TELADOC
06.2021 - 04.2024

SENIOR CLAIMS ADJUSTER

GEICO
07.2019 - 06.2021

CUSTOMER SERVICE TEAM LEADER

TASKUS
12.2017 - 07.2019

MBA - Business Administration and Management

Sam Houston State University

B.A. - Psychology

University of Texas

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