Kaz Artis

• Directed Salesforce implementations across various global business units, enhancing global sales enablement.
• Led Experience Cloud B2B implementation to optimize customer engagement.
• Spearheaded global data initiatives focusing on architecture redesign and AI integration.
• Responsible for directing business leadership on process improvement strategies in the area of sales, marketing, and service.

Product Owner responsible for the management of back office business functions, including finance, HR, legal, managed services, support, and product management within the Salesforce environment. The current portfolio of Salesforce environments includes Sales Cloud, CPQ, Financial Force, and Service Cloud. This includes process analysis and redesign, solution management from conception to delivery, and project management. Accomplishments include:

• Assisting with the deployment of ITIL principles for IT service management.
• CPQ quoting process redesign for partners and direct sales.
• Salesforce/NetSuite integration redesign.
• Service cloud process redesign.

Salesforce business analyst responsible for leading the sales, marketing, and customer support teams in improving business processes, reporting metrics, and support issues within an agile environment. Managed multiple ongoing projects with clear business metrics and release date-driven. Functioned as a scrum master with an offshore development team to successfully meet business objectives. Accomplishments included:

• Development and implementation of migration strategy to integrate all business units onto the Lighting platform updating both processes and UX design
• Successful Salesforce CPQ implementation to allow contract and asset recognition throughout the organization
• Successfully implemented process improvement strategies that resulted in increased customer service, reporting metrics, and income recognition through the use of ServiceNow
• Streamlined marketing process for improved lead conversion and resale rates
• Lead project to integrate support processes for both Salesforce and ServiceNow within the support and operations teams.
• As a team, worked to developed ongoing roadmap for business integration with Salesforce

• Independent contractor for the following companies:
• Georgia Tech Research Institute
• Dekalb County School District
• United Health
• Reach Healthcare
• Fiserv
• NCR

Lead business system analyst responsible for the development and implementation of business applications, service management, and application support including web portals, clinical applications, and project team applications. Functioned as the project and program manager responsible for the complete software lifecycle of a portfolio of applications. Major task included the creation of functional requirements, test cases, and prototyping. Responsible for three major programs for the McKesson Implementation and Support business units. Major tasks and accomplishments within each program included:

• Customer Portal Implementation
• Business Analyst for the implementation of a customer portal for McKesson customers that consisted of a Knowledge Management system, product content, interface with a SAP module for support tickets, and mobility access. Developed requirements for a single sign on process and customer access controlled through entitlements from SAP. As a grass roots project, I participated in vendor selection including web platform, support, and infrastructure design. Worked closely with sales and marketing project sponsors on business requirements for the portal. Accomplishments included:
• Within the first of year of go live we successfully signed up over 5,000 users
• Implemented processes to ensure up to date content and ease of use design
• Reduced call volume through the Knowledge Management initiative and increased customer satisfaction scores over a period of 3 years
• Knowledge Management
• Lead business analyst responsible for the implementation and ongoing development of a Knowledge Management initiative across various business units through the use of tools such as Knova (Consona), SharePoint (Microsoft), SAP, and Oracle Web portals.
• Reduced call volume for product support across major business units by 30% by leading an effort to implement a Knowledgebase community through an Oracle Web Portal
• Improved customer satisfaction scores by 25% with the implementation of a KM system through SAP interface using Six Sigma methodology
• Implementation Project Issue Tracking
• Lead business analyst for Issue Tracking Program for software implementation teams through the use of PointInsight (Linkedge) and SAP
• Unified the Issue Tracking Management processes across the organization decreasing software implementation times and reducing rework by more than 50% through the use of Six Sigma
• Project manager for various software versions with a user base of 2000+ including training and software support
• Revenue Forecasting
• Application manager and business analyst for revenue forecasting software integrated with SAP and Business Objects reporting tool. Responsible for system forecasting $15 million dollars of service and software revenue monthly through the FOCUS application.
• Team lead for developers that reduced 15% of manual financial process through automation and developing new system interfaces.
• Lead efforts as a business analyst through a BPR project to consolidate 66 financial systems into one by decommission FOCUS application into SAP modules
• Salesforce Implementation
• Business analyst for the implementation of Salesforce for the Sales and Marketing function. Gathered and documented business requirements for both end users and software integrations. Responsible for development of training guides and conducted ongoing stakeholders meetings and communications on project status, risk, and bug fixes after implementation.
• Worked with infrastructure engineer to design and test back end infrastructure integrations based on requirements
• Create use cases and requirements to aid in the design of specific Salesforce processes
• Lead the testing effort by creating test plans and leading a team of end users to test requirements

• Developed and delivered business management and information technology courses for online and in-class students.
  
• Facilitated engaging lectures and group projects for classes of up to 20 students.
  
• Designed midterm and final assessments to evaluate student performance.
  
• Provided mentorship to students, fostering academic growth and professional development.

• Jr. Business Analyst for KCP Engineering responsible for implementing and maintaining engineering systems and processes around product development. Worked closely with engineering teams and business units building requirements for software projects including SAP, AutoCAD, and SQL databases. Designed and maintained SQL databases as well as performed Microsoft Operating System Installations. Accomplishments included:
• Developed Skin Care Pricing tool to improve sales and market share;
• Implemented new pricing strategies using competitive analysis and researched information.
• Successfully implemented SAP Sales and distribution systems and Financials modules to control project management and budget analysis activities
• Facilitated requirements gathering for implementing new hire processes
• Successfully managed annual budget of $300,000, minimizing costs while maintaining infrastructure
• 6 years’ additional expertise as an Electronic Technician with the U.S. National Guard, Jackson GA along with other technical positions including hardware and networking technician.