Summary
Overview
Work History
Education
Skills
Volunteering/Other Experience
Additional Information
Hobbies
References
Timeline
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Katharina (Kaz) Burke

Jacksonville,FL

Summary

Detail oriented dependable professional possesses excellent communication and customer service skills. Dedicated to fulfilling company expectations and strives for efficiency. Good listening skills combined with attentive detail-oriented nature and willingness to take on added responsibilities to meet goals make a reliable team player.

Overview

4
4
years of professional experience

Work History

Brand Ambassador/Store Associate

Curaleaf
10.2022 - 11.2023
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company..
  • Greeted customers warmly and pleasantly answered inquiries to help determine their needs.
  • Maintained knowledge of current promotions and product features.
  • Established and maintained positive relationships with customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Educated customers on product features and answered questions regarding product use, as well as answering questions about store policies and addressing customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier

Wingstop
10.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Restocked and organized merchandise in front lanes.

Barista

Starbucks
07.2019 - 08.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Education

High School Diploma -

Homeschool (College Prep Program)
Jacksonville, FL
12.2019

Skills

  • Customer Relations
  • Brand Awareness
  • Pattern Recognition
  • Effective Communicator
  • Customer Service
  • Emotional intelligence
  • Attention to detail
  • Creative problem-solving
  • Inventory Control

Volunteering/Other Experience

  • Tutoring in English (10/2018 - 05/2019) - Ability to work/communicate with adolescents (~5th grade); creating/compiling age-appropriate educational activities; time management
  • Photography for two weddings (2018, 2019) - Indoor photos & outdoor photos; portrait photography; crowd control; networking
  • Stage Manager/Tech Crew for YouthQuake Live (volunteer, 08/2017-05/2018) - Directing team members in order to ensure correct timing; time management; flexibility; brainstorming creative/funny ideas for comedy sketches or activities
  • Babysitting (on/off since 2014) - Ability to communicate effectively with children from ages 3-12; time management; mediation; cooking; cleaning; networking

Additional Information

  • INFJ Meyers-Briggs personality type (introverted but diplomatic, striving for constant improvement, “advocate”)
  • Received multiple awards for academic excellency throughout school career

Hobbies

Photography, specializing in nature and animal photography, especially close-up/macro.

Writing, both creative and proofreading/notation.

Horticulture 

References

Deven Bettis (store/general manager at Starbucks University Blvd from 2020-present): 904-382-9703, US1746816@starbucks.com

Heidi Manzone (teacher from 9th-12th grade): 904-365-1719, hmanzone58@gmail.com

Anne Rothenberger (client for wedding photography, mother of bride): 386-793-1491

Sarah Alderman (co-worker at Starbucks): ashalderman21@gmail.com

Timeline

Brand Ambassador/Store Associate

Curaleaf
10.2022 - 11.2023

Cashier

Wingstop
10.2022 - 03.2023

Barista

Starbucks
07.2019 - 08.2022

High School Diploma -

Homeschool (College Prep Program)

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Katharina (Kaz) Burke