Nayelli Araguz
San Antonio,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Logistics Support
Total Quality Logistics Inc.
04.2023 - Current
- Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule
- Help resolve shipping issues with a high sense of urgency and professionalism
- Document and manage all tasks in our internal systems
- Provide updates and communicate directly with the internal sales and support teams
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
Logistics Supervisor
Total Quality Logistics Inc.
12.2023 - 12.2024
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Promoted atmosphere of accountability by setting clear metrics for performance and regularly reviewing progress with team members.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily sales performance and provided feedback to each team member.
Breakfast Attendant
Home2 Suites By Hilton Hotel
04.2022 - 04.2023
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Customer Service Representative
Spectrum
06.2021 - 11.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Edinburg High School
Edinburg, TX06.2019
Skills
- Active Listening
- Guest Satisfaction
- Complaint Handling
- Troubleshooting and Resolution
- Stress Management
Languages
Spanish
Native or Bilingual
Timeline
Logistics Supervisor
Total Quality Logistics Inc.
12.2023 - 12.2024
Logistics Support
Total Quality Logistics Inc.
04.2023 - Current
Breakfast Attendant
Home2 Suites By Hilton Hotel
04.2022 - 04.2023
Customer Service Representative
Spectrum
06.2021 - 11.2021
High School Diploma -
Edinburg High School
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