Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kazee Ousley Hawkins

Houston

Summary

Highly driven and detail-oriented Property Manager with over 10 years of experience in property management and sales. Licensed Texas Realtor with a strong background managing single-family subdivisions, townhomes, and condominium communities, including HOA operations. Known for maintaining a positive, solution-focused approach and fostering a collaborative work environment. Committed to supporting and motivating teams to exceed performance goals and deliver exceptional service.

Overview

13
13
years of professional experience

Work History

Community Portfolio Manager

FirstService Residential
The Woodlands
07.2024 - Current
  • Responsible for the day-to-day management and oversight of multiple residential communities, including single-family homes, townhomes, and condominiums
  • Duties include coordinating vendor services, preparing and managing budgets, enforcing community standards, facilitating board meetings, and maintaining positive relationships with homeowners and board members
  • Ensures consistent delivery of high-quality service, adherence to association policies, and effective communication between stakeholders
  • Works collaboratively with internal teams to support the operational, financial, and administrative needs of each assigned community

On-Site General Manager

Worth Ross Management Company
Houston
07.2023 - 06.2024
  • Served as the primary point of contact and operational leader for a residential HOA, overseeing daily property management functions and ensuring alignment with the Association's mission and vision
  • Acted as liaison between the Board of Directors, homeowners, vendors, and on-site staff to deliver exceptional service and uphold community standards
  • Provided direct management and strategic oversight of day-to-day HOA operations in coordination with the Board of Directors and community members
  • Attended and facilitated all community and committee meetings; managed resident, vendor, and Board communications and ensured timely execution of action items
  • Conducted regular inspections including landscape, building, architectural review, and violation enforcement walkthroughs
  • Oversaw financial operations: reviewed monthly financials, developed annual operating budgets, and monitored expenses to ensure alignment with fiscal goals
  • Managed vendor relationships, including contracted on-site staff; evaluated performance, negotiated service contracts, and led bid processes for special projects
  • Directed building maintenance operations and implemented preventive maintenance schedules; ensured staff adherence to safety and emergency preparedness protocols
  • Coordinated move-in/move-out processes and ensured resident compliance with community policies
  • Maintained up-to-date knowledge of HOA regulations and advised the Board of Directors on legislative changes impacting governance and operations
  • Processed community violations and led enforcement procedures in accordance with HOA covenants and bylaws
  • Oversaw all aspects of the annual meeting and election process, ensuring transparency, compliance, and homeowner participation

Community Manager

Spectrum Association Management
Houston
09.2021 - 07.2023
  • Managed a diverse portfolio of single-family home subdivisions totaling over 3,200 homes
  • Served as the primary liaison between homeowners, Board of Directors, vendors, and legal counsel
  • Oversaw day-to-day HOA operations including vendor coordination, contract negotiations, invoice processing, and financial reporting
  • Reviewed and interpreted governing documents (CC&Rs), ensuring homeowner compliance and enforcement of community standards
  • Monitored and analyzed income statements, prepared monthly property reports, and supported annual budget development
  • Provided homeowner account support including billing solutions, payment posting, and new owner onboarding post-closing
  • Facilitated board meetings, prepared agendas, and provided strategic guidance to board members
  • Led community engagement initiatives, developed HOA websites, and implemented marketing campaigns to promote events and communication
  • Ensured timely response to homeowner inquiries and resolution of community concerns to maintain high satisfaction levels

Community Manager/ Investment Manager

S2 Residential
Houston
06.2020 - 01.2021
  • Oversaw daily operations of a multifamily residential community, ensuring adherence to company policies and operational standards
  • Managed and led on-site staff, including leasing agents and maintenance teams, fostering a productive and goal-oriented work environment
  • Developed and implemented property budgets, monitored financial performance, and regularly reviewed financial documents to ensure accuracy and alignment with organizational goals
  • Analyzed marketing data and operational reports to assess property performance and identify opportunities for increased occupancy and revenue
  • Achieved and maintained occupancy goals by effectively setting competitive rental rates and overseeing timely collection and posting of rent and fees
  • Handled financial responsibilities including bank deposits, vendor payments, and preparation of monthly financial statements and status reports
  • Ensured a high level of resident satisfaction and retention by addressing concerns promptly and maintaining a well-managed, welcoming living environment

Property Manager

American Landmark
Houston
03.2017 - 06.2020
  • Oversaw daily operations for two multifamily communities totaling 185-300 units, maintaining occupancy rates between 95% and 97% through strategic marketing and exceptional resident service
  • Implemented and enforced company policies and procedures, ensuring compliance with lease agreements, local regulations, and Fair Housing laws
  • Collected, posted, and deposited all rent payments promptly; managed the eviction process, utility disconnections, and lease enforcement as needed
  • Supervised on-site staff including leasing agents and maintenance teams; conducted hiring, training, performance reviews, and approved payroll and overtime
  • Conducted weekly market surveys and developed targeted marketing strategies to maximize leasing performance and community visibility
  • Delivered high-quality customer service to residents, resulting in increased tenant satisfaction and reduced turnover
  • Managed the lease renewal program to support resident retention goals; regularly walked and inspected vacant units to ensure readiness and presentation
  • Reviewed and approved all applicant files using established qualifying criteria to ensure fair and consistent leasing decisions
  • Monitored and approved all vendor invoices and account transactions; managed community budgets and financial reporting in coordination with the Regional Manager and Ownership

Assistant Property Manager

Tarantino Properties
Houston
03.2013 - 12.2015
  • Assisted in overseeing daily operations of a multifamily community, including budget management, rent collection, accounting, and eviction processes
  • Maintained a delinquency rate of 1% or lower through proactive rent collection strategies and effective communication with residents
  • Issued tenant notices and ensured compliance with lease terms and community policies
  • Developed and distributed targeted marketing materials to attract and retain residents, contributing to high occupancy rates
  • Recognized as Top Leaser of the Month for exceptional leasing performance and closing ratios
  • Maintained accurate resident records and ensured efficient organization of administrative files and documentation
  • Supported the Community Manager in interviewing, screening, hiring, and onboarding new team members across all departments
  • Coordinated training and scheduling for office staff, promoting a collaborative and productive work environment
  • Managed inventory and procurement of administrative supplies and office equipment, ensuring cost-efficiency and availability
  • Advised on staff performance, including disciplinary actions and promotions, in collaboration with the Community Manager
  • Demonstrated strong leasing and sales, consistently meeting and exceeding leasing goals through expert-level closing techniques and resident engagement

Sales Manager

Hightech Sales Coach
Houston
05.2012 - 01.2013
  • Led a high-volume call center team for one of the first companies to offer cloud-based infrastructure solutions to businesses
  • Managed B2B sales efforts through outbound and inbound calls, consistently meeting lead generation and sales appointment targets
  • Scheduled and confirmed qualified appointments for field sales representatives, ensuring seamless handoffs and a high conversion rate
  • Acted as a customer service representative, addressing client inquiries, resolving concerns, and maintaining strong customer relationships
  • Processed client data accurately, performed data entry, and regularly updated customer and company records within internal systems
  • Demonstrated strong knowledge of company technology, services, and product offerings to effectively communicate solutions and benefits to prospective clients
  • Conducted follow-up communications to nurture leads and increase retention
  • Collaborated with internal departments to improve lead generation processes and customer satisfaction

Education

Real Estate (Realtor) - Property Management

Houston Community College for an Associates Applied science
Houston, TX
01.2015

Some College (No Degree) - Buisness Marketing

Texas Southern University

Skills

  • Human resources
  • Accounts Receivable
  • Paylease
  • Event Planning
  • Financial report writing
  • Negotiation
  • Business intelligence
  • Public speaking
  • Management Experience
  • QuickBooks
  • CRM software
  • Microsoft Office
  • Office Management
  • Leasing 101
  • Data collection
  • Product management
  • Cold calling
  • Software troubleshooting
  • Sales Management
  • Analysis skills
  • Telemarketing
  • Project management
  • Organizational skills
  • Case management
  • Freight

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Community Portfolio Manager

FirstService Residential
07.2024 - Current

On-Site General Manager

Worth Ross Management Company
07.2023 - 06.2024

Community Manager

Spectrum Association Management
09.2021 - 07.2023

Community Manager/ Investment Manager

S2 Residential
06.2020 - 01.2021

Property Manager

American Landmark
03.2017 - 06.2020

Assistant Property Manager

Tarantino Properties
03.2013 - 12.2015

Sales Manager

Hightech Sales Coach
05.2012 - 01.2013

Real Estate (Realtor) - Property Management

Houston Community College for an Associates Applied science

Some College (No Degree) - Buisness Marketing

Texas Southern University

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Kazee Ousley Hawkins