Kazeem Bishi
Houston,TX
Summary
Customer-focused professionals with over 15 years of experience delivering exceptional service across life insurance, healthcare, retail, and sales/upselling industries. Recognized for building strong client relationships, resolving complex issues with empathy and efficiency, and consistently exceeding performance targets. Skilled in handling high-volume inbound/outbound calls, policy servicing, claims support, billing, product education, and consultative sales.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Customer Service Representative
Fidelity and Guarantee Insurance (NTT Data)
11.2025 - Current
- Assisted policyholders with enrollment, premium billing, claims inquiries, and policy modifications.
- Explained life insurance products, coverage options, and riders, ensuring compliance with regulatory standards.
- Supported beneficiaries through claims processing with empathy and efficiency.
- Consistently exceeded departmental KPIs for call handling time, resolution rate, and customer satisfaction (average 95%+ CSAT).
- Mentored junior representatives, leading to a 20% improvement in team performance scores.
All Lines Adjuster
State Farm Insurance
05.2023 - 11.2025
- Handled multi-line insurance claims, including property, auto, liability, and casualty.
- Investigated claims, reviewed coverage, and determined liability.
- Evaluated damages and negotiated claim settlements.
- Managed claims from intake through final resolution.
- Maintained accurate claim documentation and compliance records.
- Communicated with claimants, attorneys, vendors, and internal teams.
- Identified suspicious claims and referred to possible fraud cases.
- Delivered timely claim resolution and strong customer service.
Healthcare Customer Support Specialist
Signify Healthcare Services
01.2021 - 05.2023
- Handled high-volume inbound calls related to medical claims, benefits eligibility, billing issues, and pre-authorizations.
- Collaborated with providers, payers, and patients to resolve disputes and expedite care.
- Educated members on coverage, wellness programs, and preventive health resources.
- Received “Top Performer” recognition three consecutive years for customer satisfaction and first-call resolution.
Sales & Customer Experience Associate
Freeway Insurance
11.2018 - 01.2021
- Forged long-term relationships with policyholders by guiding them through enrollment, claims, and policy adjustments.
- Educated clients on coverage options and recommended solutions tailored to individual needs.
- Consistently exceeded sales and upselling targets by promoting policy add-ons and financial products.
- Achieved 95%+ customer satisfaction ratings and recognized as a Top Performer for service and retention.
Sales & Customer Experience Associate
Nike Department Stores
08.2015 - 11.2018
- Delivered exceptional customer experiences, handling inquiries, purchases, returns, and escalations.
- Consistently surpassed sales quotas by upselling memberships, warranties, and promotional services.
- Recognized as Employee of the Month multiple times for outstanding performance and teamwork.
Education
HND - Business Administration
Federal Polytechnic
OffaSkills
Life & Health Insurance Policy Administration
Healthcare Customer Support & Claims Processing
Upselling, Cross-Selling & Revenue Growth
Conflict Resolution & Complaint Management
CRM Systems, Call Center & Case Management Tools
Team Mentorship & Training
Strong Communication & Problem-Solving Skills
Claims investigation
Coverage analysis
Liability determination
Damage assessment
Settlement negotiation
Claims documentation
Insurance policy review
Career Highlights
- Supported thousands of policyholders at a leading life insurance company, guiding clients through enrollment, claims, and policy adjustments while ensuring compliance with industry regulations.
- Provided healthcare members with benefits education, claims resolution, and pre-authorization support, achieving a customer satisfaction rating consistently above 95%.
- Consistently exceeded sales and upselling targets in both retail and service-oriented environments by identifying customer needs and recommending tailored solutions.
- Recognized as a top-performing representative multiple years in a row for driving customer loyalty, reducing churn, and achieving high-quality service metrics.
- Trained and mentored new team members, fostering a culture of service excellence and collaboration.
Certification
MT PT UT RT AND VT
NDT
Non destructive technician
Timeline
Senior Customer Service Representative
Fidelity and Guarantee Insurance (NTT Data)
11.2025 - Current
All Lines Adjuster
State Farm Insurance
05.2023 - 11.2025
Healthcare Customer Support Specialist
Signify Healthcare Services
01.2021 - 05.2023
Sales & Customer Experience Associate
Freeway Insurance
11.2018 - 01.2021
Sales & Customer Experience Associate
Nike Department Stores
08.2015 - 11.2018
HND - Business Administration
Federal Polytechnic