Joy Buckley
Newark
Summary
Dedicated Assistant Store Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Retail Assistant Manager
GSTAR RAW
03.2023 - 05.2024
- Assisted in managing all daily retail operations, including sales reporting, inventory for new products, and some visuals for merchandising
- Assisted in hiring, training, and coaching employees
- Providing knowledge of KPI's to ensure sales targets
- Prepared daily work schedules and assigned task
- Operated the register while dealing with cash
- Opening, Closing procedures throughout the week
- While providing excellence customer service and overseeing the employees
Assistant Manager
UGG
11.2022 - 03.2023
- Responsibilities as store lead for opening, closing, delegating tasks to team members, ensuring customers with accurate answers to questions asked; as well as operating the cash register and ensuring inventory is stocked with customers needs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Consultant
Fedex Office Print & Ship Center
05.2021 - 11.2022
- Responsible for opening, closing, training new hires, delegating tasks to team members; producing complex orders, taking customers orders pertaining to shipping and printing
- Also ensuring all tasks are completed correctly
Key Holder, Retail Operator, Deposits persons, & Cashier
Dor L' Dor
10.2018 - 06.2021
- The responsibilities include; opening, closing, maintaining the store and files
- Making weekly deposits to the bank, writing memos, customer returns, handling office transfers and assisting customers with their needs
Education
Bloomfield College
08.2016
Skills
- CPR certified
- Basic Knowledge of operating a cash register
- Customer service
- Management skills
- Leadership
- Merchandise display
- Store operations
- Customer engagement
- Retail operations
- Merchandising operations
- Staff training and development
- Staff development
- Sales strategy development
- Employee scheduling
- Strategic selling
- Replenishment oversight
- Sales target achievement
Timeline
Retail Assistant Manager
GSTAR RAW
03.2023 - 05.2024
Assistant Manager
UGG
11.2022 - 03.2023
Lead Consultant
Fedex Office Print & Ship Center
05.2021 - 11.2022
Key Holder, Retail Operator, Deposits persons, & Cashier
Dor L' Dor
10.2018 - 06.2021
Bloomfield College
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