Kazi Anjum
Atlanta,GA
Summary
IT leader with 5+ years supervising teams, managing operations, and delivering results in healthcare IT environments — from SLA compliance and incident response to IAM, endpoint management, and HIPAA-regulated systems.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Support Supervisor
GOHealth Urgent Care
07.2024 - Current
- Managed a team of 12 IT professionals across technical writing, Intune administration, and procurement.
- Maintained 95% ticket resolution within 4 hours across 9,000+ monthly tickets by setting clear SLAs and holding the team accountable.
- Cut non-compliant endpoints from 320 to 40 over two years through strategic device management.
- Led major incident response across all critical outages — reduced response time from 1 hour to 30 minutes and resolution time from 4 hours to 3 hours.
- Administered IAM for 1,000+ clinical and corporate users across Active Directory and Microsoft 365, enforcing RBAC and least-privilege on PHI systems.
- Developed SOPs covering incident management, IT procurement, and asset lifecycle management.
IT Support Specialist
North Shore Animal League
03.2023 - 06.2024
- Reviewed vendor contracts from CDW, Dell, Cisco, and Spectrum, flagging critical terms for management approval.
- Managed role-based access provisioning for M365, Adobe, Workday, and other platforms, processing approved access requests efficiently.
- Supported server migrations and network maintenance with minimal downtime by applying structured change management practices.
Technical Support Representative
Best Buy
06.2021 - 05.2023
- Provided hands-on technical support as a Geek Squad agent, troubleshooting and repairing customer devices in a high-volume retail environment.
Education
Bachelor Of Science - Information Technology
CUNY School Of Professional Studies
New York06.2025
Skills
IT Operations: ServiceNow, Zendesk, ManageEngine, SLA Compliance, ITSM
Identity & Access: Active Directory, Entra ID, RBAC, Least-Privilege
Endpoint & Security: Intune, CrowdStrike, Endpoint Compliance
Compliance: HIPAA, Audit Prep, Vendor Risk, SOP Development
Leadership: Team Supervision, KPI Reporting, Procurement, Staff Development
Certification
- CompTIA Security+ SY0-701 | In Progress, Expected July 2026
- Google Cybersecurity Certificate | July 2025
- The Bits and Bytes of Computer Networking | 2024
Timeline
IT Support Supervisor
GOHealth Urgent Care
07.2024 - Current
IT Support Specialist
North Shore Animal League
03.2023 - 06.2024
Technical Support Representative
Best Buy
06.2021 - 05.2023
Bachelor Of Science - Information Technology
CUNY School Of Professional Studies