Kazi Estey Zzaman
Chantilly,VA
Summary
Proven leader in IT with a track record of driving system integration and operational efficiency at Utimaco. Expert in VMware Infrastructure and adept at fostering team collaboration. Successfully enhanced data security standards, achieving significant improvements in system reliability and user satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Information Technology System Engineer
Utimaco
06.2024 - Current
- Installed and configured operating systems, middleware products and databases.
- Led cross-functional teams in systems integration projects.
- Provided status updates to keep upper management informed and to reach goals.
- Recorded systems information and documented design specifications and installation instructions.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned, implemented, and integrated updated system-oriented projects.
Support Engineer
Utimaco
08.2022 - 06.2024
- Trained end-users on new technologies and systems to enhance their understanding and efficiency.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Provided technical guidance when needed to other departments or personnel.
Operations Manager
Red Chilli Inc
06.2016 - 08.2022
- Supervise all restaurant activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe
- Maintain optimal level of sanitary procedures for all food handling and maintain neat and clean kitchen area and ensure optimal quality of all food preparation and ensure compliance to all standards
- Prepare estimates of all food and beverage costs and coordinate with corporate staff and assist to purchase all required supplies and place required orders for all distributors and ensure response to all complaints
- Ensure compliance to all security procedures and design strategies to protect all employees and customers and design strategies to reduce injuries to staff and prepare various accident reports
- Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times and perform regular interviews with all employees
- Perform orientation and provide training to all new employees on restaurant processes and determine appropriate feedback from employees and maintain all restaurant plans
Student Support Representative
Fairfax University of America
05.2017 - 05.2018
- I served as the Secretary of the Student Union at Virginia International University now known as Fairfax University of America
- My responsibilities included conducting weekly office hours to assist students with their concerns, taking notes during the Student Union meetings, and maintaining records of student concerns and attendance at events
- Engaging with IT and R&D teams to discuss process and procedures for newly deployed software and hardware infrastructure
Senior Information Technology Support
Brothers Computer Solutions
01.2009 - 02.2014
- Team Lead with 14 members
- Assist computer users with the operation and repair computer systems and troubleshoot software
- Maintain company networks, update software, performed routine maintenance
- Train interns and new employee
IT Support Technician
Brothers Computer Solutions
02.2006 - 12.2008
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Education
Master of Science - MS - Computer and Information Sciences and Support Services
ECPI University
01.2020
Bachelor of Science (BSc) - Computer and Information Sciences, General
Virginia International University
01.2019
Secondary School Certificate - High School/Secondary Diplomas and Certificates
Willes Little Flower High School
01.2008
Skills
- VMware Infrastructure
- Software Installation
- Public Key Cryptography
- Linux System Administration
- Troubleshooting
- Windows Server
- Data Encryption Standard (DES)
- Microsoft SQL Server
- Infrastructure design
Websites
Certification
- Introduction to AWS for Non-Engineers: 1 Cloud Concepts - LinkedIn
- PCI 4.0 First Look - LinkedIn
- Getting Started with PCI 4.0 Compliance - LinkedIn
Timeline
Information Technology System Engineer
Utimaco
06.2024 - Current
Support Engineer
Utimaco
08.2022 - 06.2024
Student Support Representative
Fairfax University of America
05.2017 - 05.2018
Operations Manager
Red Chilli Inc
06.2016 - 08.2022
Senior Information Technology Support
Brothers Computer Solutions
01.2009 - 02.2014
IT Support Technician
Brothers Computer Solutions
02.2006 - 12.2008
Master of Science - MS - Computer and Information Sciences and Support Services
ECPI University
Bachelor of Science (BSc) - Computer and Information Sciences, General
Virginia International University
Secondary School Certificate - High School/Secondary Diplomas and Certificates
Willes Little Flower High School
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