Kazi Rahman
Cambria Heights,NY
Summary
Seventeen years of multi-unit management experience with a strong focus on goal-oriented leadership. Highly organized and self-directed, able to successfully implement complex projects and systems. Skilled at driving positive culture in unionized environments with staff, clients, and upper management. Committed and loyal to achieving company goals and objectives. Proven ability to identify business opportunities and provide prompt solutions.
Overview
19
19
years of professional experience
Work History
General Manager
SSP America
LaGuardia Airport - Terminal B
07.2017 - Current
- Managed multiple brands and concepts such as Irving Farms, Five Boroughs, Bar 212, Panorama Bar & Lounge, Dunkin Donuts
- Oversaw multiple teams comprising over 60 union members
- Boosted operational efficiencies keeping food and labor costs under budget
- Oversaw onsite operations ensuring safety and efficiency in food services
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Operation Manager
Centerplate Inc
LaGuardia Airport - Terminal B
01.2011 - 07.2017
- Coordinated recruitment and scheduling for a workforce of up to 139 in different units
- Collaborated with five distinct culinary concepts: Figs Restaurant, Mexi Joes, John Harvard, Sam Adam, and Go Go Stop
- Streamlined processes, leading to increased revenue through refined menu offerings
- Successfully maintained professional and trustful relationships with clients, vendors, and staff.
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
General Manager
Boston Culinary Group Inc
LaGuardia Airport – Terminal B
01.2006 - 01.2011
- Expert in tracking food and liquor inventory
- Efficiently managed payroll operations
- Consistently received top ratings in customer service metrics
- Developed maintenance flow charts comprehensively
- Oversaw daily business functions such as budgeting, staffing, and scheduling
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
Associate of Arts - Accounting And Business Management
LaGuardia Community College of The City University of New York
Long Island City, NY01-2012
BBA - Accounting and Business Management
Brac University
Bangladesh01-2005
Skills
- Staff Supervision
- Workflow Planning
- Customer Retention
- Expense Control
- Supply Chain Management
- Advertising and marketing
- Operations Oversight
- P&L Management
- Loss Prevention
- Purchasing
- Sales expertise
- Cross-functional team management
- Budget Administration
- Salary structure/compensation analysis
- Marketing
- PC Competent
- Safety protocol
- Budgeting and cost control strategies
Summary Of Experience
Seventeen years of experience in multi-unit management. Goal-oriented individual with strong leadership capabilities. Organized, motivated, and able to self-direct complex projects and implement systems. Able to positively motivate and drive the culture in a unionized environment with staff, clients, and upper management. Reliable, committed, and loyal to company goals as well as objectives. Strong ability to identify business opportunities, solve and follow up promptly.
Timeline
General Manager
SSP America
07.2017 - Current
Operation Manager
Centerplate Inc
01.2011 - 07.2017
General Manager
Boston Culinary Group Inc
01.2006 - 01.2011
Associate of Arts - Accounting And Business Management
LaGuardia Community College of The City University of New York
BBA - Accounting and Business Management
Brac University
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