Kazi Shiddiky
Fort Worth,TX
Summary
Innovative Senior Sales Consultant with 15 + years of experience and keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication. Dedicated to finding promising leads through various methods. A real go-getter with a positive attitude and a commitment to exceeding sales goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
17
17
years of professional experience
Work History
Senior Sales & Finance Consultant
CarMax
02.2010 - Current
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in store meetings and product training sessions to understand and sell items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Provided exceptional service to 30 + clients per week and accommodated specific consulting needs
Sales Consultant
Koons Tysons Toyota
04.2008 - 02.2010
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Teller
Department Of Motor Vehicles Of Virginia
09.2006 - 03.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Process vehicle title & registration, renew driver's license, set up exam for driver's license & road test.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VANo Degree - Finance
Virginia Polytechnic Institute & State University
Blacksburg, VASkills
- Active Listening
- Critical Thinking
- Loan Documentation
- Customer Relationship Management
- Loan Product Knowledge
- Customer Support
- Sales Expertise
- Customer Referrals
- Presentations
Timeline
Senior Sales & Finance Consultant
CarMax
02.2010 - Current
Sales Consultant
Koons Tysons Toyota
04.2008 - 02.2010
Teller
Department Of Motor Vehicles Of Virginia
09.2006 - 03.2008
Associate of Science - Business Administration
Northern Virginia Community College
No Degree - Finance
Virginia Polytechnic Institute & State University
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