Kazim Syed
Richmond,USA
Summary
Experienced operations and hospitality professional with over 15 years in hotel management and consulting. Achievements include significant improvements in operational efficiency and guest satisfaction, alongside strict adherence to compliance standards. Proficient in strategic planning aimed at increasing profitability and sales, with a strong commitment to team development. Known for leadership in operational management and financial oversight, ensuring high standards of customer service.
Overview
2
2
years of professional experience
Work History
General Manager
Holiday Inn and Suites
Houston, TX
07.2025 - Current
- Enhanced operational efficiency by overseeing daily activities focused on guest satisfaction.
- Optimized staffing through effective schedule management, ensuring service standard adherence.
- Implemented cost-control strategies to effectively reduce departmental expenses.
- Maintained quality by coordinating with vendors for supplies and maintenance.
- Trained new hires on hotel policies and customer service excellence.
- Promptly resolved guest complaints, maintaining high standards of service delivery.
- Conducted facility inspections regularly to ensure compliance with health standards.
- Collaborated with marketing for impactful promotional campaigns targeting guest attraction.
Front Desk Supervisor/Manager
Holiday Inn and Suites
Houston, TX
04.2024 - 06.2025
- Manage daily front desk operations, ensuring exceptional guest service and efficient check-in/check-out procedures.
- Train and supervise front desk staff to uphold brand standards and maximize guest satisfaction.
- Resolve escalated guest issues to maintain high customer service ratings.
- Oversee room inventory and collaborate with housekeeping for optimal occupancy.
- Maintain accurate cash handling and daily reporting in accordance with hotel policy.
- Coordinate with maintenance and other departments to address facility-related concerns.
Front Desk / Night Auditor
Comfort Suites Galleria
Houston, TX
01.2024 - 04.2024
- Executed night audit procedures, balancing financial transactions and generating daily reports.
- Provided late-night customer service and resolved guest concerns efficiently.
- Handled front desk responsibilities including reservations, check-ins, and check-outs.
- Monitored hotel security protocols during overnight shifts.
- Maintained accurate room inventory and resolved system discrepancies.
- Supported management with daily operational readiness.
Front Desk / Operations Manager
Quality Inn
Kingdom City, MO
06.2023 - 12.2023
- Oversaw hotel operations, staff scheduling, and performance evaluations.
- Streamlined guest service processes, improving overall service ratings.
- Supervised front desk, housekeeping, and maintenance teams to ensure property standards.
- Managed supply inventory and vendor relationships.
- Addressed guest feedback to improve retention and satisfaction.
- Ensured compliance with local hospitality and safety regulations.
Timeline
General Manager
Holiday Inn and Suites
07.2025 - Current
Front Desk Supervisor/Manager
Holiday Inn and Suites
04.2024 - 06.2025
Front Desk / Night Auditor
Comfort Suites Galleria
01.2024 - 04.2024
Front Desk / Operations Manager
Quality Inn
06.2023 - 12.2023
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