Summary
Overview
Work History
Education
Skills
Timeline
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Kaziyia Foster

Henderson,NC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to bring a positive and memorable experience to any work place.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Spectrum
Morrisville, NC
09.2023 - 03.2024
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Answered customer inquiries over the phone and via email.
  • Processed orders accurately and efficiently according to established procedures.

Conduent (Humana Pharmacy)

Customer Service Represenative
Raleigh, NC
10.2022 - 08.2023
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Resolved customer complaints and concerns in a professional manner.
  • Processed prescription orders using pharmacy software system.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.

Order Packer

Food Lion Distribution Center DC 9
Butner, NC
10.2021 - 09.2022
  • Assembled and packed orders according to customer specifications.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.

Breakpack Order Filler

Staples
Henderson, NC
01.2020 - 06.2021
  • Prepared packages for shipment, including labeling boxes and applying postage.
  • Ensured that all items were properly packed in accordance with safety regulations.
  • Utilized RF scanners to locate specific items within the warehouse environment.
  • Worked closely with production staff to coordinate efficient workflow throughout the warehouse.

Education

High School Diploma -

Henderson Collegiate High School
Henderson, NC
06-2020

Skills

  • Customer service excellence
  • Appointment Scheduling
  • Data Entry
  • Active Listening
  • Multitasking
  • Order Processing
  • Problem Resolution
  • Time management abilities

Timeline

Customer Care Representative

Spectrum
09.2023 - 03.2024

Conduent (Humana Pharmacy)

Customer Service Represenative
10.2022 - 08.2023

Order Packer

Food Lion Distribution Center DC 9
10.2021 - 09.2022

Breakpack Order Filler

Staples
01.2020 - 06.2021

High School Diploma -

Henderson Collegiate High School

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Kaziyia Foster