Kazuho Tomioka

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

• Processed both cash and card purchases and returns.
• Handled cash transactions securely, adhering to strict cash handling procedures at all times.
• Entrusted with customer service at a store with a high volume of tourists, remaining calm during peak hours and effectively assisting each customer in English and other languages.
• Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.

Japan's service standards are highly regarded worldwide, and McDonald's Japan is recognized as one of the top companies in the country for its hospitality, service quality, and employee training. Leveraging the customer service skills and responsiveness developed in this environment, I strive to contribute to providing even better service.

High-Quality Customer Service & Hospitality

• Embraced the culture of "Smiles for Free," always providing bright and courteous service.
• Quickly identified each customer's needs and delivered high-satisfaction service.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.