K Bala Jeswith

• Up-sell and renewal opportunity generation is consistent with the sales target.
• Meet customer attention with minimum 90% retention rate
• Develop a growth strategy focused on both financial and customer satisfaction
• Retain and grow Revenew on the existing book of business, manage the customer life cycle, provide compact customer renewals, forecast, and reduce churn.
• Negotiate contracts and close agreements
• Collaborate with engineering, product and support teams to ensure customer issues appropriately prioritized and resolved, while ensuring customer are always kept informed throughout the process
• Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams
• Help develop iterations in process, documentation and resources

● Handle a team of 6 executives and achieve monthly targets

● Train the sales executives to manage their CRM and pipelines

● Help the executives close deals and achieve showroom target

● Had achieved a revenue of 2 crore with 3 executives

● To co ordinate with the design team and delivery team to deliver the project within the given timeline

● Handling the escalations through out the project and addressing all customers issues

● Expertise in handling Lead squared, rooster and spacecraft (designing software)

● Coordinate with different marketing channels, like digital and offline partners, to get high-quality leads

● Initiate process to generate referral from existing customers

● Managed and tracked customer and transactional information in the CRM system

● Used tools like LeadSquared, slack, excel and powerpoint for regular communication, forecasting, reporting & tracking

● Trained, Nurtured & monitored a new team of 4, leading them and achieving 70% of target for first Quarter

Planning &Strategy

● Participated in team-building and company-growth activities, including strategy setting, sales training, marketing efforts and customer care for 5 targeted groups (IIT, NEET, UPSC, etc.)

● Key representative in organizing monthly sales connect with VP-sales in addressing concerns & building new pipeline, feasible monthly targets & performance metrics

● Performed Client-need analysis and tracked their pain-points to develop a reach-out strategy with marketing team & product teams

● Coordinate resources throughout the sales cycle, including product support and sales engineering

Nurture and expand the company's relationship with customer accounts of all sizes.

● Driving new customer acquisition

● Conversion of leads received through various marketing channels

● Preparing a short-term and long-term sales plan towards reaching the assigned goals

● Consistently achieved revenue targets in line with team/organizational objectives

● Proactively identified cross-selling and up-selling opportunities with the existing customers

● Identify references through the existing customer base to increase the salespipeline

● Make the sales pitch according to the customers' behavior and requirements.

● Managed the customer requirement and passed on insights towards product portfolio improvement based on customer interaction and feedback

● Build new business partnerships to drive customer acquisition and generate revenue.

● Monitored competitors through multi-channel research strategies to best capitalize on market gaps and anticipate changes in customer interest.

● Develop innovative marketing campaigns to drive substantial sales.

● Maintained a detailed record of sales activities and compared trends to identify undeserved areas and opportunities for improvement.

● Translated business goals, feature concepts, and customer needs into prioritized product requirements and use cases.

● Consult doctors in Andhra Pradesh and Telangana region to convince them of my product in prescriptions

● Maintaining stock with medical practitioners and using it to generate revenue

● Maintaining relationship wit patients and doctors to get feedback about the effects of the drug

● Conduct CME with all major doctors across the state to market the product

● Auditing the number of prescriptions generated per month for a specific region and maintaining the sales data

● Work with product team to improve the product based on the feedback received from doctors and patients

Consistently converting 4-6 doctors for my product per month and generate a revenue of 35-45 lakhs per month on an average