Summary
Dynamic and passionate training facilitator with 5+ years of experience delivering impactful learning programs for diverse audiences. A skilled communicator able to explain complex concepts in a straightforward manner. Proficient in instructional design, curriculum development, and learning management. Adept at analyzing training effectiveness and optimizing programs to maximize results. Committed to fostering an engaging learning environment where participants acquire knowledge and skills to enhance their performance.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Service Experience Coach
Discover
08.2022 - Current
- Monitored day-to-day phone activities of new hire groups and seasoned employees, noting areas needing improvement and implementing plans for rectification.
- Created and oversaw 6 training programs for customer operations.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Managed new employee orientation training process.
Central Services Administrator
National Employee Management Services
09.2022 - Current
- Run basic statistical analysis on data sets in Excel.
- Perform daily audits of all department functions, resolve issues and proactively recommend ideas to improve operational processes, policies and procedures.
- Create and maintain queries and custom reports.
- Identifies trends related to errors and examiners, and reports audit outcomes as needed to related business units.
- Passionate about producing high-quality deliverables.
Learning Trainer
Amazon.Inc
11.2019 - 05.2022
- Trained and mentored 25 new personnel hired to fulfill various roles on a weekly rotating schedule.
- Coordinated workshops for the newly employed to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of new-hire employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 24% less turnover in consecutive quarters in 2021.
- Decreased training time by designing effective new training programs.
Creative
Apple
05.2015 - 11.2019
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Provided assistance for delivery of training courses by scheduling in-store meeting times and managing team calendars.
- Planned and deployed training programs for 10-15 procedures and activities.
- Planned and conducted 10 staff trainings per quarter, with emphasis on technical demonstrations and customer experience areas.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Accounts Payable Coordinator
Nelson Construction And Renovations
08.2011 - 04.2015
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Completed month-end closings with journal entries and reconciling accounts.
- Processed check disbursements on weekly basis and reconciled related ledger.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
Education
Associate of Science - Mechanical Engineering Technology
12.2023
Skills
- New Hire Orientation
- Conflict Resolution Techniques
- Training Solutions Development
- Training Logistics
- Develop Training Programs
- Curriculum Design
- Presentations
- Conduct Monitoring
- Project Management
Website
www.linkedin.com/in/kbarefield
Software
Intermediate Excel
Microsoft 365 & Office Suite
MacOS & iOS includ. Mac Productivity Suite
Verint
Freshworks
IEX Webstation
SharePoint
Certification
- Project Management, Google Certificate Program - 2023
- Data Analytics, Google Certificate Program - 2022
- IFT+, CompTIA - 2022
Timeline
Central Services Administrator - National Employee Management Services
09.2022 - Current
Customer Service Experience Coach - Discover
08.2022 - Current
Learning Trainer - Amazon.Inc
11.2019 - 05.2022
Creative - Apple
05.2015 - 11.2019
Accounts Payable Coordinator - Nelson Construction And Renovations
08.2011 - 04.2015
Rowan College At Burlington County - Associate of Science, Mechanical Engineering Technology
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