Khadijah Burke
Bronx
Summary
Detail-oriented professional with over 7 years of experience in Customer Service, Operations Management, Compliance, and Human Resources. Proven expertise in regulatory compliance and cross-functional team coordination. Skilled in enhancing customer experiences through effective communication and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Care Associate
Global Contact Services
Long Island City, NY, USA
12.2024 - Current
- Provide high-quality customer support via phone and chat in a high-volume contact center environment
- Troubleshoot issues and educate customers on transportation programs, services, and policies
- Accurately document interactions, complete required forms, and log data across multiple software systems
- Demonstrate clear communication, active listening, and empathy while resolving customer concerns
Account Manager / Security Manager
Arrow Security
Manhattan, NY, USA
08.2022 - 12.2025
- Managed 7,000-8,500 contract hours while ensuring staffing coverage aligned with client needs
- Served as primary liaison between clients and internal teams to coordinate daily operations
- Ensured full contract compliance and maintained up-to-date security post orders
- Delivered exceptional client service through responsive communication and problem resolution
- Coordinated with Human Resources on incident reporting, workplace injuries, and employee leave processes
Compliance Officer
Arrow Security
Manhattan, NY, USA
04.2022 - 12.2025
- Reviewed and verified new hire licensing and onboarding documentation for accuracy and compliance
- Audited employee personnel files to meet regulatory and company standards
- Verified security officer credentials through NY State DOS/DLS systems
- Conducted E-Verify and I-9 processing, ensuring adherence to federal employment regulations
Human Resources Administrative Assistant
Arrow Security
Manhattan, NY, USA
06.2021 - 12.2025
- Enhanced visitor satisfaction by serving as the primary contact point.
- Streamlined HR processes by coordinating applicant screenings and interview scheduling.
- Maintained compliance by managing personnel files and overseeing uniform orders.
- Delivered administrative support to HR leadership in a dynamic office environment.
Retail & Customer Experience Roles
Nordstrom Rack | Victoria's Secret
Manhattan, NY, USA
01.2017 - 12.2025
- Enhanced customer loyalty through personalized service and product expertise.
- Streamlined operations and boosted efficiency by managing inventory effectively.
- Ensured accurate transaction processing while maintaining performance and loss prevention standards.
- Drove customer engagement and loyalty through strategic upselling initiatives.
Sheltering Arms Children and Family Services | Children's Aid Society
New York, NY, USA
01.2014 - 12.2025
- Provided administrative, HR, and compliance support across nonprofit and government settings
- Maintained records, processed documentation, tracked data, and supported audits
- Assisted leadership teams through scheduling, correspondence, reporting, and office operations
Education
Criminal Justice -
John Jay College of Criminal Justice
New York05.2021
Skills
- Customer Service & Client Relations
- Compliance & Documentation Auditing
- Human Resources Support
- Conflict Resolution
- Time Management & Organization
- Data Entry & Recordkeeping
- Clear Communication & Active Listening
- Attention to Detail
- Fast Learner & Adaptable
- Microsoft Word
- Excel
- PowerPoint
Timeline
Customer Care Associate
Global Contact Services
12.2024 - Current
Account Manager / Security Manager
Arrow Security
08.2022 - 12.2025
Compliance Officer
Arrow Security
04.2022 - 12.2025
Human Resources Administrative Assistant
Arrow Security
06.2021 - 12.2025
Retail & Customer Experience Roles
Nordstrom Rack | Victoria's Secret
01.2017 - 12.2025
Sheltering Arms Children and Family Services | Children's Aid Society
01.2014 - 12.2025
Criminal Justice -
John Jay College of Criminal Justice