Khadijah Burke
Bronx
Summary
Detail-oriented professional with over 7 years of experience in Customer Service, Operations Management, Compliance, and Human Resources. Proven expertise in regulatory compliance and cross-functional team coordination. Skilled in enhancing customer experiences through effective communication and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Care Associate
Global Contact Services
12.2024 - Current
- Provide high-quality customer support via phone and chat in a high-volume contact center environment
- Troubleshoot issues and educate customers on transportation programs, services, and policies
- Accurately document interactions, complete required forms, and log data across multiple software systems
- Demonstrate clear communication, active listening, and empathy while resolving customer concerns
Account Manager / Security Manager
Arrow Security
08.2022 - 12.2025
- Managed 7,000-8,500 contract hours while ensuring staffing coverage aligned with client needs
- Served as primary liaison between clients and internal teams to coordinate daily operations
- Ensured full contract compliance and maintained up-to-date security post orders
- Delivered exceptional client service through responsive communication and problem resolution
- Coordinated with Human Resources on incident reporting, workplace injuries, and employee leave processes
Compliance Officer
Arrow Security
04.2022 - 12.2025
- Reviewed and verified new hire licensing and onboarding documentation for accuracy and compliance
- Audited employee personnel files to meet regulatory and company standards
- Verified security officer credentials through NY State DOS/DLS systems
- Conducted E-Verify and I-9 processing, ensuring adherence to federal employment regulations
Human Resources Administrative Assistant
Arrow Security
06.2021 - 12.2025
- Enhanced visitor satisfaction by serving as the primary contact point.
- Streamlined HR processes by coordinating applicant screenings and interview scheduling.
- Maintained compliance by managing personnel files and overseeing uniform orders.
- Delivered administrative support to HR leadership in a dynamic office environment.
Retail & Customer Experience Roles
Nordstrom Rack | Victoria's Secret
01.2017 - 12.2025
- Enhanced customer loyalty through personalized service and product expertise.
- Streamlined operations and boosted efficiency by managing inventory effectively.
- Ensured accurate transaction processing while maintaining performance and loss prevention standards.
- Drove customer engagement and loyalty through strategic upselling initiatives.
Sheltering Arms Children and Family Services | Children's Aid Society
01.2014 - 12.2025
- Provided administrative, HR, and compliance support across nonprofit and government settings
- Maintained records, processed documentation, tracked data, and supported audits
- Assisted leadership teams through scheduling, correspondence, reporting, and office operations
Education
Criminal Justice -
John Jay College of Criminal Justice
New York05.2021
Skills
- Customer Service & Client Relations
- Compliance & Documentation Auditing
- Human Resources Support
- Conflict Resolution
- Time Management & Organization
- Data Entry & Recordkeeping
- Clear Communication & Active Listening
- Attention to Detail
- Fast Learner & Adaptable
- Microsoft Word
- Excel
- PowerPoint
Timeline
Customer Care Associate
Global Contact Services
12.2024 - Current
Account Manager / Security Manager
Arrow Security
08.2022 - 12.2025
Compliance Officer
Arrow Security
04.2022 - 12.2025
Human Resources Administrative Assistant
Arrow Security
06.2021 - 12.2025
Retail & Customer Experience Roles
Nordstrom Rack | Victoria's Secret
01.2017 - 12.2025
Sheltering Arms Children and Family Services | Children's Aid Society
01.2014 - 12.2025
Criminal Justice -
John Jay College of Criminal Justice