K'Briel Elliott
Houston,TX
Summary
Driven and resourceful Business professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
12
12
years of professional experience
Work History
Concierge Supervisor
Provision Living Forest Hills (Senior Living)
03.2020 - 03.2024
- Submit residents monthly checks for rent payments via bank
- (Busey)
- Sent out monthly invoices
- Scheduled move ins and move outs, as well as leasing appointments
- Maintain contact with the residents families to coordinate visits in a timely manner
- Assists with reviewing residential leases
- Enter all billing for all departments (Kitchen, Outings, Room tray, Guest meals, Sunday brunch, and salon charges)
- Handled new hire onboarding
- Run background checks for new hires
- Schedule Fingerprint for new hire
- Call candidates to set up interview
- Assist with employee annual review
- Maintain employee's/Residential records
- Trains and Supervises Concierge Staff
- Entry of all accounts payable, accounts receivable, and payroll
- Maintain inventory of office supplies and restock as needed
- Monitor and respond necessary communication from residents
- Monitors staffs' performance and counsels as necessary
- Call for open invoices
- Schedule meeting with management and residents family (130 residents)
- Schedule residents hair, nail, cleaners, and taxi appointments
- Enter work order for maintenance
- Respond to emails
- Schedule TB test
- Answer incoming calls
- Monitor camera
- Let guests in and out of the building
- Deliver residents mail/packages
- Secure the building before leaving at the end of the day
- Knowledge Of HIPPA
- Follow up calls for non-payment for rent.
Patient Service Representative Supervisor
CVS Specialty Pharmacy
06.2017 - 03.2020
- Handle escalated calls
- Coach and mentor direct support staff
- Monitors employee schedules, Teletime reports, and Punch Correction sheets Other duties as assigned
- Works to create a positive work environment and proper deployment of direct support staff
- Help patients with prescription refills, order status, and insurance status inquiries
- Account Receivable
- Help staff with high inbound calls from customers and satisfy requests
- Enter patient and case information into the software system, answer inquiries, and process patient assistance requests
- Provide patients with accurate and current information regarding their shipments, applications, prescription, or patient assistance programs
- Document customer requests, inquiries, and complaints in the call history database and ensure timely closure of all open issues
- Forward issues to other departments and follows-up to ensure timely resolution
- Track deliveries, send out emails, and add payment methods
- Submit claims in/out of network
- Resolve unpaid claims
- Apply Copayment cards, debit/credit for payment
- Knowledge of HIPPA
- Familiar with CPT codes
- Follow up with appeals.
Patient Service Representative
Priority Health
01.2014 - 06.2017
- High call volume
- Accurately documents and updates patient information
- Enrolls patients in any copay assistance program or foundation assistance if applicable
- Processing payments including credit card transactions correctly and sending daily receivables to the finance team
- Works closely with the patient access and billing team
- High attention to detail
- Remain HIPAA compliant, always ensuring the patient's right to privacy, safety, and confidentiality are maintained
- Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments
- Submit claims in/out of network
- Experience in reading EOBs from various insurance providers
- Familiar with CPT Codes.
Representative
First American Title Insurance Co.
01.2012 - 01.2014
- Examine client title work for closing
- Made outbound calls to clients if necessary for updates on file Name/address/phone # change
- Respond to emails from the processor
- Fax off paperwork
- Contact the bank for subordination worksheets
- Worked independently.
Education
Bachelor Degree in Business Management -
Grand Valley State University
05.2019
High School Diploma -
Grand Rapids Christian High School
05.2012
Skills
- Active listening
- Organizational skills
- Budget management
- Conflict resolution
- Attention to detail
- Time management
- Multitasking capabilities
- Payroll Management
- Inventory Control
- Employee Onboarding
- Staff Training and Development
- Decision Making
- Business Administration
- Bookkeeping
- Confidentiality Maintenance
Apt
Apt 1113
Timeline
Concierge Supervisor
Provision Living Forest Hills (Senior Living)
03.2020 - 03.2024
Patient Service Representative Supervisor
CVS Specialty Pharmacy
06.2017 - 03.2020
Patient Service Representative
Priority Health
01.2014 - 06.2017
Representative
First American Title Insurance Co.
01.2012 - 01.2014
Bachelor Degree in Business Management -
Grand Valley State University
High School Diploma -
Grand Rapids Christian High School
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