Kimberly Bryant
Rockwall,Texas
"Opportunity dances with those who are already on the dance floor."
H. Jackson Brown Jr
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Exceptional communicator with a proven ability to convey complex information clearly and effectively. Skilled in active listening, fostering open dialogue, and adapting communication styles to diverse audiences.
Overview
18
18
Yrs of professional experience
Work History
Staff Manager
Christian Care Communities & Services
07.2014 - Current
- Directed nursing team with more than 75 employees, expertly handling administrative and operational duties to consistently meet performance targets.
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Provided staff with support and training to achieve top patient satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Unit Program Manager (CoVID Unit)
Christian Care Communities & Services
04.2020 - 01.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Delivered outstanding patient care in CoVID-19 care units.
Call Center Supervisor
H & R Block Tax Services
01.2012 - 05.2014
- Collected and analyzed call center statistics and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Supervised 10-15 agents in providing excellent customer service to callers requiring assistance for financial and service issues.
Operations Manager
Rent A Center
02.2006 - 11.2011
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Associate in Science - Health Information Technology
02.2018
Skills
- Team Leadership
- Critical Thinking
- Verbal and Written Communication
- Project Management
- Employee Timesheet Processing
- Staff Management
- Employee Training
- Managed Care
- Time Tracking and Payroll Administration
- Interdepartmental Coordination
- Analytical and Critical Thinking
- Recordkeeping
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Program Manager (CoVID Unit) - Christian Care Communities & Services
04.2020 - 01.2022
Staff Manager - Christian Care Communities & Services
07.2014 - Current
Call Center Supervisor - H & R Block Tax Services
01.2012 - 05.2014
Operations Manager - Rent A Center
02.2006 - 11.2011
National American University - Associate in Science, Health Information Technology
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